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We're on a quest to help people connect through pets.
Miami, FL

Creative Director (Miami, FL)

| Miami, FL
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Our Opportunity:

Chewy is looking for a Creative Director to join our Creative Services Team based in Plantation, FL. The ideal candidate will be a world-class Creative Director with a relentless passion for uncovering “the big idea” and developing immersive, connected consumer experiences to drive awareness, engagement and conversion. The ideal candidate, will be well-versed in current and emerging design trends, has a keen understanding of omni-channel strategy and creative.  They will have a proven track record of leading and delivering high impact creative campaigns, visual centers and messaging frameworks with a strong expertise in brand platforms, eCommerce retail and consumer-centric campaigns, notably with expertise in Pet, Health and Wellness, Hardgoods and Consumables.

The Creative Director reports to the Director, Brand Creative and assists with daily leadership on assigned Chewy business as an inspiring and positive role model to all members of the cross functional team in Creative Management, Project Management and Studios. They will be instrumental in partnering with their Executive Business leads in guiding and managing the creative team, upholding creative vision and generating meaningful work to both maintain and elevate Chewy standards. He/she will be collaborating with external agencies and partners and will utilize industry knowledge, trends and business and consumer insights and research to develop concepts and set creative vision.  He/she will work alongside Creative Services leadership team to foster creative innovation and instill the systems, tools and processes to create a best-in-class in-house team.

What you'll do:

  • Lead creative for our Integrated Marketing Campaigns, guiding your team through with your vision and ideas and partnering with our studio teams and external agencies to ensure that the vision comes to life and is consistent through all touchpoints.
  • Collaborate with external agencies to make sure that the Chewy brand is represented on its best and to help connect our internal teams and ideas with their work.
  • Partner with business stakeholders and Executive leadership, representing Creative Services in presentations and strategy discussions.
  • Contribute to cross departmental/category projects as a creative partner.
  • Direct the daily creative workflow to support the creative goals and strategic goals for their assigned business and the overarching Chewy brand.
  • Instill a passion for collaboration, teamwork and inspiration throughout the department.
  • Mentor and guide all level of creatives on your team in their professional development – from interns to Sr Art Directors.
  • Collaborate on and guide the day to day work of all direct reports, giving them critical feedback, inspiration and guidance on career growth and professional development.
  • Coach team members on presentation skills, interfacing with Sr. Leaders and stakeholders.
  • Oversee multiple projects through all stages of development, asset and content creation, from concept through to production and final delivery.
  • Roll up your sleeves to pitch in and deliver work wherever needed.

What you'll need:

  • Experience taking business goals and translating them into creative projects.
  • Exceptional presentation skills– a requirement for both internal and external creative presentations.
  • Proven omni-channel knowledge: digital/social/traditional media/content/products and services for Direct to Consumer, ability to both ideate and guide work created for specific media placement.
  • Clear articulation of expectations, able to rally a team around one outcome and objective.
  • Strong understanding of business needs and how it applies to marketing strategy, objectives and creative deliverables.
  • Knowledge and genuine interest in Chewy and e-commerce platform.
  • 6-8+ years experience leading program level creative initiatives in an agency or brand setting, or related experience.
  • 3+ years in leading creative teams in highly cross-collaborative and fast-paced environments. Both in-house and agency experience required.
  • Experience in working with internal or external agencies and partners
  • An ad school or liberal arts (4 year) degree is preferred.
  • Mastery of Adobe Creative Suite and other appropriate tools of the trade.
  • Portfolio and CV is a must.

About Chewy Creative Services and Chewy Studios

We are the ultimate one-stop shop for creative at We concept, design, and create original brands and packaging and online assets. We concept social campaigns, banners and lead the design for all internal and external marketing efforts. We also shoot and style all of our own photography, video and television commercials. If you saw it out in the wild and it had the Chewy logo on it, Chewy Studios was there – from start to finish. With positions ranging from entry-level script writing and production graphic design work to senior creative concepting, producing and photography, Chewy Studios does it all, in-house, with pride from 3 locations in Boston MA, Dallas TX, and the mothership in Dania Beach FL. If you love pets and crave working in an ultra-creative environment, give us a shout. We’re always interested in meeting new people – and their pets.  

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

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Technology we use

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An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

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