At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This position is responsible for designing, conducting, and synthesizing human centered design research in support of C1 client design engagements and stakeholder collaboration projects. Responsibilities include leading design research activities and supporting concept design and implementation efforts based on formative, exploratory and evaluative research methods. The member insights will inform and inspire design and innovation engagements to address both user needs and HCSC stakeholder interests.
Required Job Qualifications:
- Bachelor’s degree and 3 years design research, product design, design strategy or other related field
- Strong written, verbal, and interpersonal skills
- Experience with user-centered design practices, methods and tools)
- Experience with both qualitative and quantitative research methodologies and practices
- Experience with translating insights into actionable solutions, products, or services
- Experience working in a highly collaborative, consulting type environment
Preferred Job Qualifications:
- Familiarity with the health care industry and/or a highly regulated service industry
- Experience communicating with poise and professionalism with clients and co-workers
- Experience collaborating and working with multi-disciplinary teams and cross functional departments
- Experience in a consulting role with large enterprise level accounts and multiple, concurrent projects
- Experience with Design Thinking, Human Centered Design, or UX and CX methodologies
- Familiarity with quantitative research methods
- Passion for improving member journeys through design
- Experience with hybrid/remote working arrangements and virtual collaboration tools
- Maintain a curious, user-centered mindset
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$53,500.00 - $118,100.00
What We Do
Imagine Something New, Something Different.
Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families.
HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development.
HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC.
Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization.
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
