Wells Fargo is seeking a Design Research & Strategy Specialist.
In this role, you will:
- Research and design of the existing mobile and internet channels while following existing branding protocols
- Work with internal teams to implement approved design strategies and research and plan mobile and internet channel creation and expansion
- Research growth opportunities that advance the online customer experience strategy
- Create or collaborate on new and existing web or multimedia applications
- Ensure consistency throughout the creation of electronic communications and websites by utilizing company brand and quality standards
- Collaborate and consult with other designers and internal groups
- Mentor less experienced individuals
Required Qualifications:
- 2+ years of cloud-based SaaS platforms (e.g., Medallia, Qualtrics) or application design experience used to capture and act on experience data, with proven ability to deliver business-impacting solutions through enterprise platforms
- Support Platform, Operations and Configuration Leads for onboarding surveys
- Configuring surveys, building the dashboards and launching the surveys
- Understanding and Application of AI Tools: Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining human oversight.
- Critical Thinking: Ability to interpret AI outputs, validate insights, and make informed business decisions.
- Supporting the day-to-day activities of Survey Operations to close the tickets, incidents and control governance
Desired Qualifications:
- Responsible AI Use: Awareness of ethical considerations, data privacy, and compliance when using AI solutions.
- Adaptability and Continuous Learning: Commitment to upskilling and staying current with emerging technologies.
- Supports CX Strategy & Operational Leads and Configuration Leads to ensure successful survey implementations
- Works with Communication lead to ensure all process documentation is current and provide archiving support to Product Owner
- Accountable for driving as much standardization as possible across all implementations through continuous improvement activities
- Provide partner support for User Access and QA Testing, if needed
- Work closely and independently with partners (internal clients) and senior management stakeholders
- Lead, organize and participate in PAM/department-wide initiatives
- Engage with cross culture team members and stakeholders
- Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners
Job Expectations:
- 2+ years of working experience on Medallia/Qualtrics platforms
- Over 2+ years of experience in Project Management, Requirements Gathering and QA Testing
- Medallia, Qualtrics or any other CX platform experience
- Experience designing customer/employee satisfaction surveys
- Leverage Copilot/AI tools to drive productivity, automate BAU tasks, and enhance decision-makingKnowledge of any data visualization tools such as Power BI / Tableau
- Good working knowledge on MS Office Suite, especially Excel including basic functions (Filters, vlookup, Pivots etc.)
- Working independently and critical thinking skills
- Ensuring work conforms to standards and best practices
- Delivering work on time and within agreed upon scope, risk and quality parameters
- Agile Experience
- JIRA experience
- SharePoint Site Administration /Owner Experience
- Net Promoter Score experience
Posting End Date:
22 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 2+ years experience with cloud-based CX SaaS platforms (Medallia, Qualtrics) or application design
- Configure surveys, build dashboards, and launch surveys
- Support Platform, Operations and Configuration Leads for onboarding surveys and day-to-day Survey Operations (tickets/incidents/governance)
- Experience leveraging AI tools (Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for summarization, drafting, and analysis while maintaining oversight
- Critical thinking to interpret AI outputs, validate insights, and make business decisions
- 2+ years experience in Project Management, Requirements Gathering, and QA Testing
- Experience designing customer/employee satisfaction surveys and Net Promoter Score familiarity
- Experience with data visualization tools (Power BI or Tableau)
- Proficient with MS Office, especially Excel (filters, VLOOKUP, pivots)
- Agile experience and JIRA experience
- SharePoint site administration/owner experience
- Ability to work independently, deliver on time within scope, and be available during evening/early night hours for US overlap
- Supports QA testing and partner/user access support as needed
- Awareness of responsible AI use, data privacy, and compliance
- Adaptability, continuous learning, and ability to drive standardization and documentation
- Ability to engage cross-cultural teams and lead department-wide initiatives
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
