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Meet KUBRA. We develop software for a better customer experience.
The Role
The Design Operations Specialist will manage design projects, facilitate team meetings, document processes, and support organization within the design team.
Summary Generated by Built In
We're a creative team that thrives on collaboration and design thinking. To keep our work flowing and our ideas fresh, we’re looking for a Design Operations Specialist. Your job will be to help us stay focused, organized, and equipped to do great design work—by managing projects, improving workflows, and creating clear documentation.
We welcome applicants from all backgrounds, including those with experience in full-time roles, freelance, or contract work. What matters most is that you’re ready to be a full-time member of our product design team. Join us at KUBRA, where your design talents will shine, and every project is an exciting opportunity to make a lasting impact!
This is a hybrid opportunity based out of our office in Tempe, AZ.
How You’ll Contribute
- Manage design projects from start to finish—set timelines, track progress, and raise flags early when something might cause delays.
- Facilitate team meetings (like daily check-ins, planning, and reviews) to keep work moving and aligned.
- Create and maintain templates and tools to improve how we plan and deliver design work.
- Document processes and decisions clearly so everyone—across design, engineering, and product—can understand and use them.
- Remove roadblocks that prevent the design team from focusing on their creative work.
- Support team organization, both for day-to-day operations and long-term planning.
Strengths That Shine in This Role
- You enjoy creating order and clarity, and helping others do their best work.
- You know when to follow a process—and when to improve or simplify it.
- You’re curious and proactive about making things better.
- You want to work closely with a team that values both creativity and structure.
- This is an individual contributor role with no people management responsibilities.
Skills That Matter in This Role
- Experience working in Agile teams, especially using tools like Jira to manage work.
- Strong organization and documentation skills—you enjoy making information easy to find and understand.
- Great communicator and collaborator—comfortable working across design, product, and engineering.
- Appreciation for design—you may not be a designer yourself, but you understand creative workflows.
- Experience using Figma, Miro, Confluence, or similar collaboration tools.
Why You’ll Love Working Here
- Thrive in an award-winning, innovation-driven culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards →
- Earn competitive pay with annual performance-based bonuses that recognize your impact
- Invest in your future with our 401(k) plan featuring company matching
- Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options
- Recharge with paid vacation and sick days — and a paid day off for your birthday
- Make an impact with two paid volunteer days to give back to your community
- Advance your skills with free access to LinkedIn Learning and our education reimbursement program
- Prioritize your mental health with a free premium Headspace membership
- Stay active with our on-site fitness center
- Refuel at fully stocked refreshment stations with complimentary drinks and snacks
- Enjoy exclusive perks with access to “Tickets at Work” discounts and memberships
Equal Employment Opportunity: KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially.
We thank all applicants for their interest; however, only candidates under consideration will be contacted.
While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.
Top Skills
Confluence
Figma
JIRA
Miro
What the Team is Saying
Filip
Manager, Product Engineering
Katrina
Software Engineer
Brian
Senior Software Engineer
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The Company
What We Do
KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, alerts and preference management, artificial intelligence solutions, mobile apps, and utility mapping solutions. KUBRA reaches over 40% of households in the U.S. and Canada, providing performance-driven value to more than 475 clients and their customers.
Why Work With Us
At KUBRA, inclusive culture and employee development are prioritized alongside impactful work and social responsibility, fostering a fulfilling, forward-thinking workplace.
Gallery
KUBRA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
