Design Operations Specialist

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

Sword Health is seeking a motivated Design Operations Specialist to help establish and grow our design and research processes.

As our Design Operations Specialist, you'll play a key role in building our DesignOps and ResearchOps functions. You'll collaborate with our design and research teams, as well as cross-functional partners, to implement workflows, manage tools, and develop processes that enable our designers and researchers to excel in their work.

This role is pivotal in elevating our design function's efficiency and strategic value. If you're passionate about optimizing design and research processes and eager to take on a role with significant responsibility and growth potential, we want to hear from you!

What you'll be doing:

• Develop and maintain design and research processes, repositories, and best practices;
• Manage and optimize tools and software, ensuring they meet team needs;
• Establish and track metrics to measure design team efficiency and impact;
• Support Design leadership with setting up reports on design team performance and impact for executive leadership;
• Capture and monitor actions from review sessions and follow up to ensure timely delivery;
• Coordinate participant recruitment for user research studies;
• Identify areas for growth and cross-training opportunities;
• Work with Design leaders to organize team events that foster Design culture and team bonding;
• Facilitate collaboration between design and other departments.

What you need to have:

• 3-5 years of experience in operation roles within Design and UX research teams;
• Solid understanding of design and UX research processes and methodologies;
• Experience with design and research tools is a plus (e.g., Figma, User Interviews, Condens);
• Knowledge of project management tools and agile methodologies;
• Strong organizational and problem-solving skills;
• Excellent communication and interpersonal skills;
• Ability to work cross-functionally and influence without direct authority;
• Experience in or exposure to creating or managing design systems is a plus;
• Strategic thinking and problem-solving aptitude.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity.
• A bright future at a promising high-tech startup company.
• Career development and growth, with a competitive salary.
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
• A flexible environment where you can control your hours (remotely) with unlimited vacation.
• Access to our health and well-being program (digital therapist sessions).
• Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.

*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.