Design Operations Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
Your Opportunity:

As a Design Operations Lead within the Global Digital Hub, you will play a central role in enabling the seamless coordination of design workflows, resource capacity, and project execution within the dedicated scope. You will work closely with Coordinators, Subchapter Leads, Creative Chapter Lead, Network Design Lead, and Service Delivery Lead to drive operational consistency, improve delivery efficiency, and support creative excellence at scale.

You will be accountable for orchestrating the operational aspects of the design function, from resource availability and team capacity to workflow standardization and delivery health monitoring. Your leadership will directly contribute to ensuring timely, high-quality output while enabling a well-supported and structured environment for both designers and project teams.

Responsibilities

• Lead the operational coordination of design workstreams across networks and time zones.
• Balance and assign team capacity, align resources with project demand, and manage workload distribution across design teams.
• Establish, maintain, and evolve standardized ways of working, ensuring consistent delivery processes and alignment across creative networks.
• Monitor live capacity, escalate issues, and proactively resolve bottlenecks in project delivery.
• Serve as the first point of escalation for Content Coordinators in managing workload conflicts, delivery risks, or process deviations.
• Track and analyze capacity, resource utilization, and project assignment data to support planning and strategic decision-making.
• Align closely with the Service Delivery Lead and other senior stakeholders to ensure design operations are delivery-ready for high-impact campaigns or volume surges.
• Coordinate tool adoption, data hygiene, and operational best practices within Workfront and other project management systems.
• Drive continuous improvement efforts by collecting feedback, identifying inefficiencies, and implementing solutions to enhance operational excellence.
• Collaborate with design leadership to uphold creative quality standards by enabling a stable and structured workflow environment.

Who you are

You are an experienced design operations or creative project professional with a passion for enabling teams to work smarter, faster, and more efficiently. You thrive in structured environments and are skilled at coordinating across multiple stakeholders, teams, and time zones. You bring strong communication and influencing skills, able to guide others and resolve operational challenges with empathy and clarity. You demonstrate organizational agility and a strong ability to manage competing priorities and project complexity.

Further requirements 

• Proven experience in design operations, creative workflow coordination, or project delivery in a creative or digital environment.
• Proficiency with project management and workflow tools (e.g., Adobe Workfront) and familiarity with digital asset production.
• Experience in resource planning, capacity management, and delivery coordination.
• Strong understanding of creative processes, from intake to final delivery, across print, digital, video, or localization projects.
• Excellent communication, organizational, and stakeholder management skills.
• Collaborative, structured, and proactive, with a high level of ownership over operational outcomes.

In exchange, we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes, and the chance to shape your career.
  
•  A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes, and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
  
• Excellent benefits & flexibility:  
  
• Roche Annual Bonus
• Home Office set-up equipment
• Health Insurance
• Life/Accident insurance
• Eyeglasses settlement
• One-time payment options for various events in life e.g. weddings, childbirth
• Service Awards: We value loyalty with additional holidays and bonus payment
• Hybrid Work
  

Explore what the Global Digital Hub is about.
Discover the Roche Services & Solutions Center and how we work together as a truly global team!
#GlobalDigitalHub  #RSS

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.