About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Job Description:
We're looking for a Design Operations Specialist II to support our design team's day-to-day operations. In this role, you’ll help improve how we work together by assisting with process updates, maintaining simple workflows, helping with team tools, and making sure key information is clear and easy to find. You’ll play a key part in reporting and keeping things running smoothly and supporting the team in staying organised and aligned.
Key Responsibilities:
- Configure and manage JIRA projects, workflows, fields, screens, permission schemes, and automation rules.
- Collaborate with IT/DevOps to customise JIRA setup for design-specific needs (e.g., intake forms, review stages).
- Design and maintain JIRA dashboards for leadership and team-level reporting.
- Define, track, and report on key performance indicators (KPIs) related to design delivery, throughput, quality, and engagement.
- Produce regular reporting on project health, team capacity, and operational metrics for executive stakeholders.
- Diagnose and resolve issues related to JIRA's functionality, performance, or configuration.
- Act as liaison between Design, Product, Engineering, and Operations teams.
- Drive alignment on timelines, dependencies, and shared goals.
- Support onboarding, training, and enablement of new team members with JIRA best practices.
- Proactively identify risks, unblock teams, and manage dependencies to maintain delivery cadence and uphold quality across all design initiatives.
- Establish and maintain scalable design processes, workflows, and best practices to ensure teams can focus on delivering high-quality design work with clarity and speed.
Qualification:
- 3-4 years of experience in a Design and Learning Operations or a related operations role.
- Proven experience with JIRA administration and customisation for large teams.
- Strong analytical mindset with experience in reporting and dashboard creation (JIRA, Confluence, Airtable).
- Deep understanding of Agile and Product Development Life Cycles (PDLC).
- Exceptional organisational and communication skills; able to manage multiple priorities.
- Experience working with creative, UX, or design teams is highly preferred.
- Familiarity with tools like Confluence, Figma, Miro, and Slack.
Preferred Qualifications:
- Atlassian Certification (JIRA Administrator or similar)
- Experience with capacity planning tools or resource management frameworks
- Background in change management or team enablement
Perks and Benefits:
- Competitive compensation
- Generous stock options
- Medical insurance coverage
- Work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
Top Skills
What We Do
At Tekion, we believe that business applications don’t have to be boring. In fact, they should be simple, fun and cool! They should be as delightful to use as your favorite social or consumer application, yet powerful enough to seamlessly and efficiently run global businesses that provide unparalleled consumer experience without compromise.
Founded by visionary entrepreneur and innovator Jay Vijayan, we are building the world’s best business applications on the cloud starting with the automotive retail industry. We inherently use cutting-edge technologies like big data, machine learning/AI, and human computer interaction (voice, touch, vision, sensors and IoT). We are inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!
Our flagship product offering, Automotive Retail Cloud ™- an industry-first cloud-native retail platform, including all functionalities of a Dealer Management System (DMS) launched recently.
