Design Manager, Web Presence

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Web Presence & Platform (WPP) is organized into two pillars: Platform and Presence. The Platform pillar builds internal systems, tooling, and infrastructure to support the web. The Presence pillar owns Stripe’s public-facing storytelling across stripe.com, including our homepage, product landing pages, industry and solutions pages, and other high-impact go-to-market surfaces, as well as link.com and Sessions. Together, we shape how millions of people understand what Stripe is and what it can do for them.

Designers on the Presence team work at the intersection of craft and impact—balancing clarity, polish, and systems thinking with strategic storytelling and conversion goals. We collaborate closely with engineering, marketing, content, and product to deliver work that is not only beautiful, but measurably moves the business.

As one of two Design Managers on the Presence team, you'll lead a group of exceptional designers focused on key initiatives across stripe.com, link.com, Bridge and Sessions. You’ll own the creative direction for areas like acquisition, global expansion, experimentation, and our annual customer event, Sessions. You’ll be responsible for defining team strategy, planning roadmaps with partners, and evolving priorities over time. You’ll coach and grow the individuals on your team, build a collaborative and healthy team culture, and uphold a high bar for quality, visual design, polish, and storytelling craft. You’ll also lead through change as we continue to adapt our tools and processes in a rapidly evolving AI-enabled world. 

You’ll foster the individuals on your team, providing support to their work and acceleration to their growth. You’ll champion quality and polish. You’ll partner with WPP’s leadership to devise and deliver on quarterly and yearly roadmaps focused on the strategic experiences we bring to our users. You’ll develop and empower a collaborative team that is excited to meet you. And not least, you’ll partner with other design leaders across Stripe to help shape a consistent and elevated design voice across Stripe’s surfaces.

• Manage and grow a high-performing design team, with a focus on feedback, coaching, and long-term career development
• Inspire and motivate the team to do their best work while creating a clear design vision that aligns with Stripe's goals
• Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
• Balance growth with putting users first while upholding a very high quality bar 
• Champion curiosity and adoption of new AI tools and the evolving our ways of working 
• Understanding global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
• Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
• Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
• Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
• Influence strategic decisions across all the corners of our web presence
• Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
• Work closely with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 6 years+ of creative direction and management experience, and 9+ years of relevant experience in strategy, information architecture, web design and creative technology experience at digital native agencies, and/or tech-forward, product-driven companies.
• Leadership in driving strategic thinking for impactful digital experiences
• Conviction in the web as a storytelling medium, demonstrable through a portfolio of design systems, engaging microsites, Figma libraries, WebGL experiments, CSS art, or anything else—you tell us
• Expert understanding of the formal elements of design, not just limited to the web but including typography, layout, balance, and proportion

• Sufficiently advanced knowledge of modern HTML and CSS to empathise with and lead the designers and design engineers crafting our web presence
• A tenacity for moving quickly on new, green-field projects while steadfastly delivering on long-term roadmaps
• Experience at a company with global scale, expanding to new markets, leading localization strategy and integrating with l10n. 
• Accountability and a high bar when working with production systems
• A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualisation
• Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts