Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
DIRECT REPORTS: Leads a dedicated team of 3 product designers
The Design Lead, Global Navigation drives the overarching user experience strategy and architectural framework for global navigation across a global pharma’s digital ecosystem. Rather than owning a standalone product surface, this role oversees the connective digital tissue that enables seamless, intuitive navigation across diverse brands, platforms, and services. Leading a dedicated team of 3 product designers, the Design Lead defines cross-cutting patterns, enforces design governance, and partners with cross-functional leadership to ensure scalable, consistent user experiences enterprise-wide.
COMPETENCIES & CORE BEHAVIORS
- Systems Architecture & Governance: Ability to conceptualize, define, and govern large-scale design systems and cross-cutting navigation components.
- Cross-Functional Influence: Skilled at building consensus, articulating design rationale, and driving strategic alignment across engineering, product, and brand teams outside direct reporting lines.
- People Leadership & Coaching: Dedicated to mentoring individual contributors, setting clear design standards, and fostering an inclusive, high-performing design team culture.
- Ambiguity Management & Strategic Vision: Thrives in navigating complex organizational matrices and operating without a single "owned" product surface.
DUTIES & RESPONSIBILITIES
- Lead, mentor, and manage a high-performing team of ~3 individual contributor product designers in defining scalable navigation systems.
- Establish and govern foundational navigation components, interaction patterns, and user journeys utilized across global enterprise platforms and brands.
- Partner closely with platform and software engineering teams to ensure navigation patterns scale reliably across various technical architectures and device breakpoints.
- Serve as the primary design advocate in structural, enterprise-level governance decisions that impact downstream product and engineering teams.
- Conduct continuous alignment reviews with non-reporting brand and business unit partners to ensure adoption of global design standards.
REQUIRED EDUCATION
- Bachelor’s degree in Design, Human-Computer Interaction (HCI), Visual Communications, or a related field; or equivalent practical experience.
EXPERIENCE
- 7+ years of progressive product design experience, with at least 2+ years of direct people management or team lead experience managing individual contributors.
- Demonstrated experience solving complex, cross-cutting platform or design system problems in a large, matrixed enterprise organization.
LANGUAGE SKILLS
- Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.
QUALIFICATIONS
Required:
- Proven track record of managing and coaching IC designers.
- Strong portfolio demonstrating systems-level UX architecture and pattern governance across multi-product environments.
- Demonstrated ability to manage complex cross-functional stakeholders and influence without direct authority.
- Hands-on proficiency with modern enterprise design and prototyping tools (e.g., Figma).
Preferred:
- Prior experience working within healthcare, life sciences, or heavily regulated enterprise environments.
- Experience working directly with accessibility standards (WCAG) and enterprise design systems.
PHYSICAL DEMANDS
Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings.
WORK ENVIRONMENT & HOURS
- Work Environment: Remote
- Expected Hours of Work: Monday through Friday, normal business hours.
- Travel: Occasional travel for workshops to headquarters.
ADA Statement
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Below is the pay range of this position for considered candidates based on qualifications and experience.
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We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- Bachelor's degree in Design, Human-Computer Interaction, Visual Communications, or a related field, or equivalent practical experience
- 7+ years of progressive product design experience
- 2+ years of direct people management or team lead experience managing individual contributors
- Experience solving complex, cross-cutting platform or design system problems in a large, matrixed enterprise organization
- Professional verbal and written English communication skills
- Proven track record of managing and coaching individual contributor designers
- Strong portfolio demonstrating systems-level UX architecture and pattern governance across multi-product environments
- Ability to manage complex cross-functional stakeholders and influence without direct authority
- Hands-on proficiency with modern enterprise design and prototyping tools, such as Figma
- Experience working within healthcare, life sciences, or heavily regulated enterprise environments
- Experience working directly with accessibility standards such as WCAG and enterprise design systems
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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