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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
DIRECT REPORTS: Manages a small team of individual contributors
SUMMARY: The Design Lead, Account Hub owns end-to-end design leadership for Account Hub—a critical, customer-facing experience that sits above individual product journeys to aggregate account-level interactions across multiple brands. Reporting to the Design Team Lead, UE Core, this individual balances foundational, platform-level design thinking with the delivery cadence of an owned, shippable product. The role requires managing a small team of individual contributors, making trade-off decisions between global standards and bespoke solutions, and driving alignment across matrixed product and brand teams.
COMPETENCIES & CORE BEHAVIORS
- Design Leadership & Mentorship: Directs, develops, and empowers individual contributors to deliver cohesive, high-quality user experiences.
- Systems Thinking & Governance: Evaluates complex cross-product ecosystem needs to determine when to utilize global design standards versus creating bespoke solutions.
- Cross-Functional Influence: Navigates large, matrixed enterprise environments to align external product managers, engineering leads, and brand stakeholders without direct authority.
- Execution & Accountability: Balances long-term structural design strategy with short-term delivery milestones for real, shippable customer touchpoints.
DUTIES & RESPONSIBILITIES
- Team Leadership: Lead, manage, and support a team of 2 product designers, guiding their day-to-day execution and professional growth.
- Product Experience Ownership: Own the overall design direction and execution for Account Hub, serving as the primary design leader for customer-facing account-level aggregation across brands.
- Cross-Product Collaboration: Partner closely with product, engineering, and brand teams whose individual journeys and data feed into Account Hub.
- Design System Integration: Make high-impact decisions on where Account Hub patterns defer to enterprise-wide global design standards versus requiring bespoke experience patterns.
- Strategic Roadmap Alignment: Translate complex, ambiguous structural requirements into actionable design roadmaps that support both immediate product deliverables and future UE Core expansion.
REQUIRED EDUCATION
Bachelor’s degree in Interaction Design, Human-Computer Interaction (HCI), Graphic/UX Design, or equivalent practical experience.
EXPERIENCE
- People Leadership: Proven track record of directly managing or leading individual contributor (IC) designers.
- Cross-Cutting Systems: Demonstrated experience working on cross-cutting, platform-level, or multi-product design problems, preferably within a large, matrixed enterprise environment.
- Stakeholder Management: Strong history of stakeholder management and influencing teams outside the direct line of reporting.
LANGUAGE SKILLS
Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.
QUALIFICATIONS
Required:
- 5+ years of experience in product design or user experience design, with documented experience leading teams.
- Portfolio demonstrating shippable customer-facing products alongside complex structural or system-level UX work.
- Strong knowledge of modern design tools (e.g., Figma), design system governance, and agile software development workflows.
Preferred:
- Experience working within multi-brand enterprise platforms or central CoE / design core teams.
- Experience defining enterprise-wide design patterns and multi-account user architectures.
LANGUAGE SKILLS
- Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.
PHYSICAL DEMANDS
Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings.
WORK ENVIRONMENT & HOURS
- Work Environment: Remote
- Expected Hours of Work: Monday through Friday, normal business hours.
- Travel: Occasional travel for workshops to headquarters.
Below is the pay range of this position for considered candidates based on qualifications and experience.
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Skills Required
- Bachelor's degree in Interaction Design, Human-Computer Interaction, Graphic Design, UX Design, or equivalent practical experience
- 5+ years of experience in product design or user experience design
- Proven experience directly managing or leading individual contributor designers
- Experience with cross-cutting, platform-level, or multi-product design problems
- Strong stakeholder management and ability to influence teams outside the direct reporting line
- Portfolio demonstrating shippable customer-facing products and complex structural or system-level UX work
- Strong knowledge of modern design tools such as Figma
- Knowledge of design system governance and agile software development workflows
- Professional verbal and written English communication skills
- Experience with multi-brand enterprise platforms or central design center of excellence teams
- Experience defining enterprise-wide design patterns and multi-account user architectures
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
