ConvergeOne: 1 Contact, 1 Connection, 1 Choice
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.
Charged By Greatness video: https://youtu.be/oX-OVtcfDqU
OverviewSummary
The Design Engineer-RCDD is a highly motivated, skilled resource with a strong work ethic. This position primarily focuses on creating and maintaining the technical design for their respective area of expertise. The position is responsible for working with Solution Architects and customers to determine criteria for the Solution design and then creating and maintaining the Solution Design thru the Sales Cycle Process. Additionally, this position is able to explain, position and justify costs related to their respective designs.
Responsibilities
Essential Functions
- Prepares technical designs using manufacturer design tools for product area of focus (Typical Focus Areas can be Cabling/Security/Access Control/ Audio Visual)
- Evaluates customers current solution elements, understand those elements and apply toward any designs
- Serves as the technical design expert in solutions for their respective area of expertise
- Provides technical design and sales support for account opportunities
- Develops and maintains technical competency and manufacturer certifications for core products and solutions areas in area of expertise
- Keeps current on industry changes, participates in manufacturer training events, and continually works to improve techniques and sales knowledge
- Provides timely and accurate product designs as part of customer deliverables and may be asked to contribute to Statements of Work and Architecture Drawings (Visio)(AutoCAD)
Qualifications
Required Qualifications (Specific to domain expertise)
- 3-5 years in Communications and Collaboration
- Broad and general knowledge of Communications
- Good working knowledge in any/all of the following - Cabling/Security/Access Control/ Audio Visual
- In depth knowledge of cabling (voice & data)
- Data center, IT A/V, and other structured cabling design
- Strong hands-on knowledge of multiple aspects of Telecom Room facilities, hardware, services, and vendors
Required Qualifications
- Registered Communications Distribution Designer (RCDD) certification, in good standing
- Building Industry Consulting Services International (BICSI) Certification preferred
- Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
- Good customer facing skills
- Excellent verbal and written communication skills
- Excellent relationship and collaboration skills
- Certifications or equivalent experience in product area of focus
- Ability to work independently with minimal direction resulting in an accurate Solution Design
- Able to manage multiple simultaneous work assignments
- Accustomed to working in virtual office environment
Additional Information
ConvergeOne BENEFITS* 401(k) Plan (35% match per dollar up to 10%)* Health Coverage (BCBS of MN with National Network + Kaiser CA)* HSA + Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision* FSA Plans* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Long Term Disability* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options (Doctor on Demand)* Omada Health (healthy living solution)* ShareCare (fitness incentive of $20 - $40/month)* SmartShopper (cash reward for searching for low cost treatments)* Travel Assistance* Business Travel Accident Coverage* Pet Insurance* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Health Advocate* Volunteer Time OffWork EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.EEO StatementConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmNotice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Skills Required
- 3-5 years of experience in communications and collaboration
- Broad and general knowledge of communications
- Working knowledge of cabling, security, access control, or audiovisual systems
- In-depth knowledge of voice and data cabling
- Experience designing data center, IT audiovisual, and structured cabling systems
- Hands-on knowledge of telecom room facilities, hardware, services, and vendors
- Registered Communications Distribution Designer certification in good standing
- Building Industry Consulting Services International certification
- Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, Visio, and SharePoint
- Good customer-facing skills
- Excellent verbal and written communication skills
- Excellent relationship-building and collaboration skills
- Certifications or equivalent experience in the applicable product area
- Ability to work independently with minimal direction and produce accurate solution designs
- Ability to manage multiple simultaneous work assignments
- Experience working in a virtual office environment
ConvergeOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConvergeOne and has not been reviewed or approved by ConvergeOne.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical options plus dental/vision, telehealth, and wellness programs like Omada and advocacy services. Employer-paid life and disability coverage is also described as part of the core package.
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Leave & Time Off Breadth — Time off is positioned as solid, including a first-year PTO baseline plus paid holidays and additional leave categories like bereavement, jury duty, volunteer time, and military leave. The structure reads as broadly comparable to a conventional U.S. benefits package with a few added extras.
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Retirement Support — A defined 401(k) match formula is described clearly (a partial match up to a contribution cap), providing a predictable employer contribution for those who contribute enough to capture it. The presence of a match and a standard vesting structure supports retirement planning even if it is not described as best-in-class.
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What We Do
ConvergeOne is a proven, services-led cloud and applications solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. Over 14,000 enterprise and mid-market customers trust ConvergeOne to achieve their business outcomes with cloud, collaboration, enterprise networking, data center and cybersecurity solutions. Our investments in cloud infrastructure and professional and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. Our 2021 NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise. ConvergeOne has partnerships with more than 300 global industry leaders, including Dell Technologies, AWS, Avaya, Cisco, IBM, Genesys, and Microsoft to customize specific business outcomes. We deliver solutions with a total lifecycle approach, including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,600 technical certifications across hundreds of engineers throughout North America, including three Customer Success Centers. OUR COMMITMENT TO DIVERSITY + INCLUSION We believe that diversity of thought, perspective and background are key ingredients to personal fulfillment and business success. At ConvergeOne, we are committed to building a workforce that represents the world in which we live, and understand that only then will we reach our highest level of achievement as an organization. We recognize that we will achieve greater success by providing team members with an environment that respects the dignity of every individual, fosters trust, and allows every team member the ability to nurture their talent as individuals and as part of a collaborative team.
