The Design Desk Engineer (DDE) role is essential to ensuring the success of both our clients and the MSP. The DDE's primary responsibility is to create highly customized technology designs and solution proposals that are tailored to meet the unique IT requirements of each client.
These custom proposals not only align technology with the client’s business objectives but also help to bring their technology into alignment with MSP best practices to reduce reactive service issues and resolution times through standardization. The DDE is a key contributor in generating non-recurring revenue (NRR) for the MSP. As a critical member of the Business Alignment (BA) Team, the DDE collaborates closely with vCIOs to fully understand client needs and translate them into effective, actionable solutions.
Key ResponsibilitiesWorkplan and Proposal Development- Generate detailed work plans with phase and task-level services required for PMs, PCs, and PEs to complete projects on time and within budget.
- Leverage standard MSP project methodologies to foster client engagement and ensure alignment with professional services delivery processes.
- vCIO Coordination: Receive comprehensive business and technical requirements from vCIOs prior to proposal development.
- Stakeholder Engagement: Gather necessary information from client stakeholders to ensure accurate and tailored product and service proposals.
- Sourcing: Follow established product sourcing processes, collaborating with manufacturers, distributors, and third-party vendors.
- Markup and Pricing: Apply accurate markup tables to ensure product margins meet MSP targets and client agreement guidelines.
- Negotiation: Negotiate volume discounts and favorable pricing leveraging deal registration processes and rebate programs.
- Use company-established proposal generation tools and centralized services tools to identify client assets and configurations.
- Maintain and manage the proposal template library.
- Adhere to established procurement processes for sourcing and acquiring products.
- Ticket Queue: Monitor and prioritize tickets in the Design Desk Queue, ensuring timely completion of tasks.
- Onboarding: Customize the Onboarding Project Template for new clients, developing solutions tailored to their specific needs.
- Workflows: Follow project team workflows to ensure seamless integration across departments.
- Daily Huddle: Report previous day's accomplishments, utilization, and present scheduled project work for the day.
- New Project KT Meetings: Attend meetings with vCIOs, PM, PC, and PEs to share proposal details and answer questions.
- Weekly Department Meetings: Review team performance, customer satisfaction ratings, and participate in process improvements.
- Bi-Weekly Standards Committee: Contribute expertise to the development and maintenance of technology standards.
- 1:1 Meetings with Team Lead: Review individual performance and address successes/challenges.
- Number of Tickets in Queue & Ticket Aging (0-30/31-60/61-90/> 90 days).
- Knowledge Transfers (KTs) scheduled and completed.
- Number of Proposals delivered to vCIOs and Proposals approved by clients.
- Average Days to Complete Proposals.
- Product Margins for booked products.
- DDE Project and Procurement Hours Billed.
- Technical Proficiency: Expertise in relevant technologies with a commitment to ongoing development.
- Process Driven: Strict adherence to established processes to ensure consistency and quality.
- Organizational Skills: Strong ability to manage workflows and team coordination.
- Business Acumen: Understanding of business operations for effective client and team interactions.
- Educational Background: Bachelor’s degree and/or tech school degree, with industry certifications in IT.
- Proven Track Record: Success in achieving organizational goals and operational efficiency.
- Technical Passion: Commitment to staying current with industry developments.
- The Design Desk Engineer (DDE) reports directly to the BA Team Lead.
Top Skills
What We Do
M3 Networks provides courageous, reliable IT that is done differently. We believe in a holistic approach to managed IT services giving you peace of mind. Contact M3 Networks to help you with your IT, cyber security and network support needs. Let’s chat about your current IT, your goals for the future and how M3 Networks can help you get to the next level. Our CORE VALUES below have allowed us to grow tremendously without sacrificing quality or personal touch: SERVICE FIRST – we are a customer service company first. We always go the extra mile to serve our clients and our community. BE ACCOUNTABLE – we are responsible for our successes and for the success of our clients. ALWAYS PROACTIVE – we provide communication and technology that is always proactive. ALWAYS OPTIMISTIC – we not only bring only knowledge but compassion and optimism to all challenges. Give us a call at 817-756-8716, we are always eager to solve a challenge, provide a helping hand or a listening ear. M3 Networks is always looking for ways to serve our community. If you have a church, a charity or a non-profit board that needs local volunteers please feel free to reach out.
