- Manage the wire transfer and investigations teams, including hiring, training, coaching, and performance evaluation.
- Ensure that all wire transfer requests are verified, authorized, and executed in a timely and secure manner.
- Monitor and analyze wire transfer volumes, trends, and issues, and implement process improvements and risk mitigation strategies.
- Develop and maintain policies and procedures for wire transfer operations and investigations, and ensure compliance with federal, state, and local regulations, as well as industry best practices and standards.
- Conduct or supervise investigations of suspicious or fraudulent wire transfer activities and prepare reports and recommendations for management and regulatory agencies.
- Coordinate with internal and external auditors, regulators, law enforcement, and other stakeholders on wire transfer and investigations matters.
- Provide guidance and support to wire transfer and investigations staff on complex or escalated cases.
- Stay abreast of the latest developments and trends in wire transfer and investigations and participate in relevant industry forums and associations.
- Oversee the monitoring of wire transfer money movements at the FED, The Clearing House and correspondent banks to ensure proper funding availability.
- Identify and manage cash related risks, such as liquidity risk, currency risk and operational risk. Develop appropriate risk policies and controls.
- Generates regular reports and analysis related to cash management activities such as key performance indicators (KPIs), KRIs, and SLAs.
- Excellent knowledge of wire transfer systems, processes, and regulations, such as SWIFT, Fedwire, ACH, OFAC, BSA, AML, and KYC.
- Excellent leadership, management, and communication skills, with the ability to motivate and inspire teams.
- High attention to detail, accuracy, and quality, with the ability to handle multiple tasks and prioritize effectively.
- Excellent analytical, problem-solving, and decision-making skills, with the ability to identify and resolve issues in a timely and effective manner.
- Proficient in Microsoft Office applications, and familiar with wire transfer and investigations software and tools.
- High School diploma or GED.
- Minimum of 10 years of experience in wire transfer operations and investigations, preferably in a banking or financial services environment.
- Bachelor's degree in finance, accounting, business administration, or experience in related field.
Skills Required
- Excellent knowledge of wire transfer systems, processes, and regulations
- Excellent leadership, management, and communication skills
- Proficient in Microsoft Office applications
- Minimum of 10 years of experience in wire transfer operations
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
