1. 负责通过服务质量和精确的沟通使客户满意。
2. 负责解决客户提出的和服务质量、开票相关的投诉。
3. 负责终端用户,工地和维保员工的安全，并对出现的问题及时做出反应
4. 负责根据服务合同,时间限制,通力质量标准和当地的法规要求落实服务
5. 负责帮助KC3协调维保员工在招修过程中的工作安排保证招修真实性并有效降低
6. 负责执行工地检查和保养站检查
7. 负责管理第三方检查和后续行动
8. 负责从安装到维护的适当交接，并确保完成任何必要的纠正措施
9. 负责控制工地运营成本，包括但不限于免费物料、加班、报销、津贴等
10. 负责销售修理服务及收款
11. 负责配合服务销售完成相应的工作
12. 负责维保技工的工作分配、编排及日常管理，平衡维保员工的工作量
13. 负责确认维保技工的能力需求和维保员工雇用和选择流程
14. 负责维保员工的激励、沟通和能力的培养，监督维保员工绩效目标的完成
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Customer service skills
- Strong communication skills
- Operational management experience
- Knowledge of safety standards
- Ability to manage maintenance staff
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
