Deposit Services Representative I

Description

• Effectively process domestic and international incoming and outgoing wire transfers based on bank policies, procedures and federal regulations regarding funds transfers. Maintain education for identifying suspected fraud and communicate to supervisor and proper departments for review.
• Effectively process a variety of rejected deposit items in NSF processing, Unposted DDA items, Stop Payments and ACH error posting, as well as Fed check returns, duplicate check presentments and customer check encoding errors.
• Process and monitor Death Notification maintenance and complete other research as requested for various agencies.
• Investigate check adjustments and process the correction within the timeframes based on bank policies and procedures. Enter or verify large dollar notifications within the deadline based on regulation and take appropriate action on the account to protect the customer and bank from possible loss.
• Review documentation for accuracy for various types of deposit and IRA accounts and ensure account set up and/or changes match the documentation and adheres to bank policy and procedures. Record redeemed savings bonds to ensure tax reporting is correctly entered.
• Reconcile various general ledgers and bank use deposit accounts to be able to identify missing transactions, out of balance accounts or an error in the processing of the items. Collaborate with EIP team and Finance team to resolve exceptions in a timely manner.
• Provide superior customer service by responding to telephone and email inquiries, providing information and performing research when necessary to find answers to a customer’s question in accordance with applicable regulations and to the satisfaction of customers. Can identify fraud or possible risk that could result on the customer’s account and/or the bank and bring it to the attention of the BSA Officer.
• Assist with other duties within the Deposit Operations Department as assigned, remaining current on processes, bank procedures and bank policies that may apply to the job. Necessity for back-up can be result of staffing levels, system irregularities, cross-training realignment, or uncontrollable emergencies.
• Constructively interact with coworkers by being cooperative and providing support and assistance to ensure a pleasant work atmosphere and smooth operation within the department.

Requirements

• Strong organizational, time management, problem prevention and problem-solving skills.
• Ability to convey detailed information and instructions clearly.
• Proficient in Microsoft Office Suite and related program software.
• Proficient with or the ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• Ability to handle sensitive and confidential information with discretion.
• Highly developed interpersonal skills.
• Professional attitude and appearance.
• Good customer relations and communication skills.
• High school diploma or equivalent educational experience.
• Six-plus months of job-related experience. (preferred)