If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Deposit Quality Control Specialist I (DQCSI) is an entry-level position that performs quality control (QC) activities to identify procedural and regulatory deviations/violations in deposits and payments related activities performed in branches, Member Services Support and Deposits and Operations business lines. The DQCSIs will work with QC team members to effectively report identified issues and help track improvement in reported issues of concern. They will participate in the collaboration between the QC team and other Deposits and Operations departments to develop new QC processes and activities, using their compliance knowledge and QC training. DQCSIs will also assist and participate in specialized activities and projects, as needed, and continuously develop their compliance mindset and research skills.
Essential Responsibilities:
70% - Perform ongoing and/or ad-hoc reviews of key deposits and payments related activities to detect and report process errors or deficiencies that would affect SECU’s compliance with applicable regulatory and/or procedural expectations.
20% - Summarize and assist with creation and distribution of QC reports to key process stakeholders and necessary management.
10% - Utilize awareness of changes in processes and regulatory landscape to help identify processes requiring deposit monitoring and assist applicable business lines and QC leadership to develop and implement monitoring solutions.
Required Education & Experience
- HS Diploma or GED
- 0-2 years of relevant experience
- If not already certified, must obtain ACU compliance certification within 24 months of hire and ensure continuing education requirements are sufficient to maintain certification
- Experience working with MS Office Suite (Excel, Word, Outlook, PowerPoint)
- Attention to detail and accuracy is imperative
- Excellent analytical and research skills
- Proficient written and verbal communication skills
- Excellent organizational and prioritization skills
- Must be able to cooperate and collaborate with co-workers and various levels of leadership and be cordial and professional in all interactions with members and coworkers in both on-site and remote work settings
- Willingness to obtain other education and training, as determined by senior management, including willingness to travel for that purpose
- Must adhere to the work schedule and attendance policy established by management
- Must be able to speak English fluently
Preferred Education & Experience
- 2 years of relevant experience
- CUNA/NAFCU/ACU certified
- Prior experience serving members in SECU branch/MSS network
- Prior experience in a compliance monitoring or audit role, with experience in determining sample sizes, monitoring frequency, etc.
Job Environment & Physical Requirements
- Sitting for prolonged periods
- Telephone for prolonged periods
- Computer for prolonged periods
- Cube setting with proximity to other employees may be necessary, which may include additional noise
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- High School Diploma or GED
- 0-2 years of relevant experience
- Obtain ACU compliance certification within 24 months if not already certified
- Experience with MS Office (Excel, Word, Outlook, PowerPoint)
- Attention to detail and accuracy
- Excellent analytical and research skills
- Proficient written and verbal communication skills
- Excellent organizational and prioritization skills
- Ability to cooperate and collaborate with coworkers and leadership; professional interactions in on-site and remote settings
- Willingness to obtain additional education and training and travel for that purpose
- Adhere to work schedule and attendance policy
- Fluent English speaking ability
- 2 years of relevant experience
- CUNA/NAFCU/ACU certification
- Prior experience serving members in SECU branch/MSS network
- Prior experience in compliance monitoring or audit (sample sizes, monitoring frequency)
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
