Deposit Quality Assurance Associate

About Us

How This Role Impacts Live Oak and its People

We are on a mission to be America’s small business bank. Our deposits help fund loans for small businesses across the country. As a Deposit Quality Assurance Associate, you help fuel the growth of small businesses. The Deposit Quality Assurance Associate supports the compliance, risk, and governance functions of the Deposits team as it undergoes a multi-year expansion of products, services, and technology.

The Deposit Quality Assurance Associate is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.

What You’ll Do at Live Oak

• Monitor reporting and critical areas of operations for accuracy, consistency, and compliance to mitigate regulatory and operational risk

• Conduct sampling and testing of operational workflows to ensure effectiveness of controls

• Assist with tracking, review, and execution of risk management strategies and key internal controls

• Conduct periodic reviews and assist with maintenance of written policies and procedures

• Collaborate and provide reporting and feedback to management pertaining to quality assurance assessments and process improvements.

• Maintain current knowledge of business processes, regulations, and upcoming regulatory changes

• Assist with preparation and facilitation of audit and examinations.

• Analyze and interpret data to monitor trends and root causes. Partner with managers to proactively address issues.

• Assist with testing and preparation for new products and services.

How You’ll Do It

• Possess deep understanding of business process and regulatory requirements

• Demonstrate attention to detail with a high degree of accuracy

• Display strong initiative with ability to meet deadlines and accomplish objectives with minimal supervision

• Demonstrate ownership of the quality assurance function within Deposits

• Exercise strong organizational, time management, interpersonal, communication, and critical thinking skills

• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activities

Required and Preferred Experience

• 3+ years in financial services with a focus on deposit operations, customer service, or compliance required

• Bachelor’s degree or equivalent industry experience required

• Knowledge of banking regulations required

To Thrive at Live Oak

• Gravitate to Growth – Shows adaptability and support for changes to improve organizational effectiveness.
• Communicate and Collaborate – Communicates clearly and thoughtfully, demonstrating empathy in teamwork.
• Eye of the Tiger – Gets positive results by taking personal responsibility for actions and team outcomes.
• Know Your Business – Curates and maintains a depth of knowledge and skill to perform one’s job effectively.
• Customer at the Center – Provides customers with a personalized experience to achieve exceptional outcomes.

For a detailed overview of our employee benefits please visit: https://www.liveoakbank.com/corporate-social-responsibility/live-oak-bank-employees/

Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [email protected]

EEO is the Law

Commitment to Diversity
Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.

The base pay range for this position is $19.23 - $31.25 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.

Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.