Deposit Ops Research Resolution Specialist - Hybrid in Winter Haven, FL

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The typical schedule for this position is Monday – Friday from 8:00AM – 5:00PM.

This position is HYBRID where it requires the incumbent to be in-office on a weekly basis in Winter Haven, FL.

SouthState Bank, a nationally chartered financial institution, is renowned for offering comprehensive consumer, commercial, mortgage, and wealth management services to over one million customers across Alabama, the Carolinas, Colorado, Florida, Georgia, Texas, and Virginia. Through its Correspondent Banking Division, the Bank serves clients nationwide.

The Deposit Operations Research Resolution Specialist is responsible for conducting detailed research and resolving issues related to deposit account transactions and account discrepancies. Conduct daily customer research, process third-party verifications, and assess accounts to ensure compliance with federal and regulatory standards.  This is a research-intensive role in which tasks require strong analytic skills and attention to detail.  The Analyst I should be able to perform their duties within designated timeframes, as well as be able to review additional complex exception items. The Specialist is expected to provide excellent customer service to internal and external customers while also minimizing the Bank’s risk and potential losses.  This position requires completing daily assigned tasks, and supporting tasks as needed with third party vendors for team responsibilities such as escheatment (reporting of unclaimed property), deposit account verifications, and correspondence with law enforcement or legal agencies on legal orders. For this function, the Specialist must have good communication skills and a clear understanding of the urgency of the position.

ESSENTIAL FUNCTIONS

• Responsible for fulfilling customer research requests for statements, check images, documents, etc.
• Support yearly processes for escheatment, expired W8s, processing W9 forms, and assessing tax reporting exceptions.
• Assist internal customers with inquiries and guide them through the applicable procedures.
• Complete outgoing wires for various processes.
• Legal order daily processing, such as levies, garnishments, freezes, legal document review, subpoenas.
• Work closely with other internal departments, branch staff, or the Call Center to complete all requests correctly.
• Complete all work within the established service level assignment to ensure timely input of changes, corrections and review of items originally processed by the branches daily. 
• Deliver new hire, product, procedure, and system training to team members
• Ability to meet or exceed productivity and yearly goals set by management
• Make decisions in accordance with department procedures with little to no assistance while managing both customer service and risk.
• Ensure compliance with all bank policies and procedures, including a department Attendance Policy.
• Cross train in other departments in deposit operations to be able to provide back up support when needed
• Participate in System and Application testing as needed.
• Accepts other duties assigned by the manager.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Follow documented procedures accurately.
• Maintain close attention to detail.
• Possess strong analytical and account research skills.
• Have word processing and computer database skills and be able to learn and navigate necessary computer systems and websites.
• Understand mathematical principles.
• Must be able to assist in training team on new processes
• Be self-motivated and adaptable in a fast-paced environment.
• Work well under pressure, maintaining composure and meeting deadlines.
• Exhibit excellent communication, organizational, problem-solving, and time management skills.
• Maintain confidentiality of sensitive information.
• Be assertive and able to multitask.
• Collaborate effectively with team members to ensure timely and accurate completion of tasks.

Qualifications, Education, and Certification Requirements

• Experience: A minimum of 2 years total in banking is required.  Experience with Fiserv banking applications is preferred (Premier Navigator, Director).
• Certifications/Specific Knowledge: Proficient with general office machines, PC experience, and programs to include Microsoft Excel, Outlook, Teams, and other software that might be utilized in the department.
• Ability to work independently and in a team environment.
• Critical thinking and independent judgment.

TRAINING REQUIREMENTS/CLASSES

• Training will be 100% in-office

• Annual compliance training

• Ongoing regulatory training

• Continuous job training

WORK ENVIRONMENT

• The typical schedule for this position is Monday – Friday from 8:00AM – 5:00PM

• Located in a cubicle environment that may be loud and inside a cooled and heated facility.

• If applicable, telecommuting roles require a secure, quiet home office with a reliable private internet connection (cable or fiber preferred). Cellular data (hot spot) is not acceptable.

• Requirements may change with new systems and technology.

• Travel may be required for meetings.

Equal Opportunity Employer, including disabled/veterans.