Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About the RoleDeposit Operations keeps the money moving the way customers expect — processing mobile deposits, resolving check exceptions, handling levies and garnishments, and reconciling deposit and ATM accounts behind the scenes. As a Deposit Operations Associate, you're the one making sure every transaction, adjustment, and account request lands accurately and on time, across both consumer and commercial accounts. You take ownership of your queue and hold your own work to the same standard our customers expect from us.What You'll Do
Process mobile deposits, check exceptions, and ATM settlement and exception postings, catching issues before they reach the customer
Complete online account transactions, account openings, and service requests for personal and commercial customers, plus levies, garnishments, and withholding tax payments and reporting
Reconcile and balance deposit and ATM-related GL accounts, and support audit and regulatory reviews with clean, accurate records
Apply a strong working knowledge of deposit products, procedures, and regulatory requirements to deliver empathetic, professional service on every transaction
Use available tools, including AI-assisted resources, to move through routine tasks faster and free up time for the calls that actually need your judgment
Meet monthly quality and service standards, and step in on additional projects and priorities as they come up
About You
2+ years of experience in operations, retail customer service, banking, or a call center environment, and a high school diploma or GED or equivalent combination of education and work experience; bank operations or back-office experience is a plus
You take ownership of customer concerns and resolve issues at the first point of contact rather than passing them along
You adapt quickly to new situations, think critically under pressure, and don't let the details slip in a fast-paced back-office environment
You're comfortable with technology, including Microsoft Office, CRM, and Miser platforms, and you pick up new systems fast
You look for ways AI and smart tools can help you work faster and catch errors before they become problems, and you speak up when you spot a better way to do something
You're timely and reliable, and you bring clear, effective written and verbal communication to every customer interaction and handoff
Work Location
Lehi, Utah OR Boston, MA
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.
Time Zone Requirements
Primarily MT OR ET
Compensation
The target base salary range for this position is 23.50/hr. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package.
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
Travel Requirements
Monthly/quarterly/as needed travel to Happen Bank offices and/or other locations, as needed.
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-SS1
Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Notice on AI Tool Use
For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.
You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.
During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.
We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.
We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.
Skills Required
- 2+ years of experience in operations, retail customer service, banking, or a call center environment
- High school diploma, GED, or equivalent combination of education and work experience
- Bank operations or back-office experience
- Working knowledge of deposit products, procedures, and regulatory requirements
- Comfort with Microsoft Office, CRM, and Miser platforms
- Ability to communicate clearly and effectively in writing and verbally
- Ability to adapt quickly, think critically under pressure, and maintain attention to detail
- Ability to work hybrid in Lehi, Utah or Boston, Massachusetts, with in-office attendance Tuesdays through Thursdays
LendingClub Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LendingClub and has not been reviewed or approved by LendingClub.
-
Parental & Family Support — Policies include up to 16 weeks of paid leave for new parents and a fully paid, phased return-to-work, with dedicated mothers’ rooms in offices. These features position family support as a notable strength.
-
Healthcare Strength — Health coverage spans medical, dental, vision, disability, and mental health support, complemented by HSA/FSA options. A wellness program with cash incentives and other leading offerings enhance overall medical and wellbeing support.
-
Strong & Reliable Incentives — Incentive structures include commonly awarded annual bonuses and performance bonuses. Equity participation via an employee stock purchase plan further augments total rewards.
LendingClub Insights
What We Do
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. It is the only digital marketplace bank, and the first public U.S. neobank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals.
