Deposit Operations Training and QC Lead

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
Leader Bank, N.A. one of the fastest growing banks in Massachusetts, has an immediate opening for a Deposit Operations Training and QC Lead supporting the Deposit Operations Department. The Deposit Operations Department owns and supports several areas and functions within the Bank including ACH, Debit Cards, ATMs, Electronic Check Review, Items Processing, Subpoenas and Attached Accounts, Retirement (IRAs), traditional Deposit Operations functions.
This position will play a key role in the strategic direction of the Department, and it is expected that the candidate possesses a strong knowledge of deposit and retail banking industry standards, practices, and products with a focus on ACH and Check regulations.
The core hours for this position are Monday - Friday 8:30AM -5:00 PM (ET).
Responsibilities

• Has advanced knowledge in deposit functions and tasks in accordance with standard procedures related to debit cards, ACH, ATMs, general deposit account maintenance, electronic check review etc.
• Support internal and external stakeholders in researching and resolving more complex problems or questions to ensure timely resolution and client satisfaction.
• Assists Management in the development and execution of various reports, metrics, and risk assessments to ensure deposit related activities are operating within established expectations and regulatory requirements.
• Develop training programs and facilitate training. Working with management to identify areas for team growth and development and additional training when needed.
• Keen understanding of the bigger picture and the "why" behind what we do including knowing the end-to-end impacts of each process and each decision
• Quality Checks of each team members work (daily, weekly, monthly) and reports on performance monthly.
• Assists management with coaching the team and new hires.
• Ability to cover for all team members in the event of an absence.
• Assist with additional tasks when needed.

Qualifications

• Bachelor's degree or equivalent
• 3 years of extensive Deposit Operations experience relating to (but not limited to) ACH, Returns, stop pays, compliance and regulatory rule requirements, reconciliations, debit card fraud and maintenance, and day to day Deposit Operations functions.
• Excellent organizational skills
• Ability to work independently while handling multiple priorities
• Poses a strong attention to detail
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build strong and effective relationships (both with fellow colleagues and clients)
• Willingness to work overtime as needed.
• Lead by example by fostering a positive can-do attitude and willingness to learn.
• Ability to handle stressful situations and unexpected changes with a calm demeaner.

Desired Skills

• Bilingual Spanish or other language
• Above average proficiency with Microsoft Excel (e.g. pivot tables, vlookup etc.)
• Familiar with Fiserv related products and applications (EFT, Premier etc.)
• Strong background in ACH and Check Regulations

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk/hear (e.g., communicate or express oneself while exchanging information). This is largely a sedentary role; however, some filing is required. This would require the ability to lift files at least 25 pounds, open filing cabinets, bend or stand on a stool as necessary.