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JOB FUNCTION / SUMMARY:
The Deposit Operations Support Associate 1 provides entry-level support across various deposit operations functions, including account maintenance, item processing, exception handling, and document validation. The associate ensures compliance with regulatory requirements, facilitates accurate transaction processing, and contributes to the operational efficiency of the department while working closely with senior team members to improve service quality and internal processes.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Deposit Account Maintenance & Documentation
- Assist in the maintenance and updating of customer deposit account records in core systems, including basic changes to account ownership and address updates.
- Review deposit-related documents for accuracy, completeness, and compliance with regulatory requirements.
- Assist in capturing and maintaining customer signatures and ensure proper indexing within the Bank’s imaging systems.
Exception Item Processing & Adjustments
- Support the research and resolution of exception items, such as non-posted items or returned items.
- Assist with the submission of adjustment requests to the Federal Reserve and other financial institutions under the guidance of senior associates.
- Assist in the reconciliation and balancing of exception files and accounts.
CD/IRA Servicing
- Support the processing of CD/IRA transactions such as account updates and simple distributions or rollovers.
- Assist with gathering documentation and ensuring compliance with IRS rules for CD/IRA accounts.
Unclaimed Property & Escheatment
- Assist in tracking and identifying unclaimed property in customer accounts.
- Support the preparation of escheatment reports and remittances in accordance with state laws.
Domestic Collections & Mail Banking
- Help manage incoming and outgoing collection items, including checks and other negotiable instruments.
- Assist with mail-based transactions, such as account closures and processing "bank by mail" deposits.
Compliance & Reporting
- Assist in maintaining documentation and records to ensure compliance with audit, SOX404, and regulatory requirements.
- Help track and report on operational metrics for various functions, including maintenance, exception processing, and collections.
Other
- Assist in department projects and cross-training activities as needed.
- Perform other duties as assigned by management to support operational goals.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
- High School Diploma or GED required.
- 0-1 year of experience in deposit operations or a related field.
- Basic understanding of banking products and services.
- Strong attention to detail and ability to follow processes and guidelines.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- Good written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to travel if required to perform the essential job functions
- Ability to work under stress and meet deadlines
- Ability to operate related equipment to perform the essential job functions
- Ability to read and interpret a document if required to perform the essential job functions
- Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
Skills Required
- High School Diploma or GED
- 0-1 year of experience in deposit operations or a related field
- Basic understanding of banking products and services
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Strong attention to detail and ability to follow processes and guidelines
- Good written and verbal communication skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Ability to travel if required to perform job functions
- Ability to operate related equipment and read/interpret documents
- Ability to lift/move/carry approximately 10 pounds if required
Hancock Whitney Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hancock Whitney and has not been reviewed or approved by Hancock Whitney.
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Healthcare Strength — Core coverage includes medical, dental, vision, telehealth, and FSAs, with options such as a PPO and a CDHP. The CDHP includes company HSA contributions, and multiple comments characterize medical coverage as good or worth the premium.
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Retirement Support — A 401(k) offers a company match plus an additional employer contribution, with a true-up and an ESPP available. This structure is presented as competitive for a regional bank.
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Leave & Time Off Breadth — Time away includes vacation, sick leave, volunteer time, and bonding leave for birth/adoption/foster placement. The program outlines 11 paid holidays and front-loaded sick time, with vacation accruals that increase by role/tenure.
Hancock Whitney Insights
What We Do
We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas. Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers. Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.
