Deposit Operations Specialist

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We're committed to bringing passion and customer focus to the business.

Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

The Deposits Operations Specialist will assist in processing NSF returns, non-post items, stop payment, and RDIs in a timely and accurate manner to ensure compliance and regulatory standards are met.  Provide support to internal banking center staff and other departments as requested.  Will perform duties such as account maintenance, assist with Electronic Services such as ACH, debit card disputes, inquiries, online & mobile banking products, as well as assist with court orders and general deposit related tasks in the department.

Essential Job Functions include, but are not limited to:

• Perform CIF and account maintenance functions.
• Complete deposit related verification and confirmation requests.
• Process returns of disputed and/or unauthorized transactions related to ACH, debit card and/or check paper items.
• Perform, review, and/or verify accuracy of all deposit account maintenance & transactions including checking, savings, IRA, HSA, and CD accounts.
• Processes subpoena, levy, and garnishment documents timely and accurately.
• Process and maintain returned mail according to procedure.
• Assist in processing exception items and notices as assigned.
• Assist departments and banking center personnel with e-banking related inquires or troubleshooting for online & mobile banking including add-on features such as bill pay and P2P payment applications.
• Assist with debit card order verifications, compromise fraud card alerts, disputes and inquiries including transactions, management of travel & limit restrictions.
• Provide superior customer service support to internal banking centers and departments as requested.
• Create and maintain desktop procedures for all job functions.
• Ensures departmental functions are performed in compliance with applicable laws, regulations, policies & procedures.
• Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

Skills and Abilities Required to Perform Essential Job Functions:

• Understanding and knowledge of banking regulations.
• Must demonstrate ability to perform work accurately and thoroughly.
• Ability to pay attention to the minute details of a project or task.
• Advanced organization and time management skills.
• Proficiency in Microsoft Office suite of products.
• Outstanding written and verbal communication skills and the ability to interact professional with associates, including Executive & Senior Management as well as subject matter experts.
• Excellent organizational and leadership skills with a problem-solving ability.

Education, Experience and Qualifications:

• ‪4 Year College Degree preferred; High school diploma or GED required.
• Demonstrated experience in an Operations area; minimum of 3 yrs. experience in banking industry.
• Prior deposit operations experience preferred.

Physical Requirements of Essential Job Functions:

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.

Working Conditions:

• Typical office environment. Indoor and environmentally controlled. The noise level is typical of most office environments. 
• Monday through Friday work week. Evening and weekend work may be required as job duties demand.
• Extended viewing of computer screens.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.

United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.