The Role
Supports bank deposit operations by processing account maintenance, ACH transactions, wires, chargebacks, debit card and ATM matters, foreign items, returned mail, and deposit exceptions. Assists customers with digital banking services, verifies wire signatures, monitors discrepancies, maintains records, follows regulatory and BSA/AML/OFAC requirements, and provides backup to other specialists.
Summary Generated by Built In
Description
Job Summary
Provides a wide range of support to Deposit Operations Manager and all other Bank departments. This position is responsible for monitoring and processing all items related to the Deposit Operations of the Bank.
Requirements
Responsibilities and Duties
- Monitoring and addressing all non-post, stop pays, positive pay or NSF items on a daily basis
- Opening commercial accounts and account maintenance
- Processing foreign items and returned mail
- Responsible for all debit card matters including but not limited to ordering debit cards and maintenance
- Responsible for handing all ATM matters including but not limited to maintenance and disputes
- Processing chargeback’s, ACH items, wires, and CD interest checks
- Verifying signatures on all wires are in compliance with Bank policy.
- Reviewing of mobile and merchant capture deposits
- Processing daily account maintenance requests in accordance with Bank policy and file properly
- Monitoring lockbox items, new account documents and handling account exceptions
- Assisting bank customers with online banking, mobile banking, and bill pay questions or problems
- Answering questions regarding account activity, resolve issues and make corrections as needed in an efficient, courteous manner
- Reporting discrepancies immediately to the Deposit Operations Manager and assist in clearing discrepancies
- Providing back up to all other Deposit Operations Specialists
- Maintaining detailed records on all work responsibilities
- Maintaining the confidentiality of the Bank’s customers
- Remaining current on and adhere to all regulatory requirements and training
- Ensures BSA compliance by reading and being familiar with the BSA/AML program/policy; following all BSA/AML/OFAC policies and procedures; and completing all BSA/AML/OFAC related online courses.
- All other tasks, responsibilities, or duties, as directed by management.
Qualifications and Skills
- High School diploma or equivalent, and 3-5 years related experience or equivalent.
- Effective interpersonal relationships with bank team members
- Ability to perform tasks quickly and accurately
- Basic Mathematical Skills
- Basic knowledge of Excel and Word software
- A thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist
- Ability to operate in a team environment to accomplish shared goals
- Ability to effectively manage time as related to daily tasks
- Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
- Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor
- Flexibility to adapt to changing business priorities
Skills Required
- High school diploma or equivalent
- 3-5 years of related experience or equivalent
- Effective interpersonal relationships with bank team members
- Ability to perform tasks quickly and accurately
- Basic mathematical skills
- Basic knowledge of Excel and Word
- Thorough understanding and application of policies, procedures, and regulations related to deposit operations
- Ability to work in a team environment
- Ability to manage time and prioritize multiple demands
- Ability to solve practical problems and interpret written, oral, or schedule-based instructions
- Professional demeanor in a high-pressure environment
- Flexibility to adapt to changing business priorities
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The Company
What We Do
Cogent Bank is a state-chartered, full-service commercial and retail bank based in Florida. It provides a wide range of lending, depository, and treasury management services across various industry specialties, including healthcare, government, and legal banking. The bank focuses on community growth through local decision-making, specialized expertise, and concierge-style service.
