Description
About Us
Headquartered in Lewiston, Maine, Dirigo Federal Credit Union is a profitable and fast-growing community credit union with five branch locations. At Dirigo, we’re more than a financial institution – we’re a member-owned cooperative built on relationships, trust, and service. We’re excited to welcome team members who share our passion for helping people achieve financial well-being.
The Opportunity
We’re seeking qualified applicants for our open Deposit Operations Specialist position. This role supports our credit union and its members by processing ACH and wire transfers, completing deposit-related reports, and ensuring all operational activities follow established procedures and compliance standards. This role collaborates with multiple departments, assists staff and members with account-related needs, and helps resolve issues with accuracy and professionalism. The individual stepping into this role will also be the lead for our courtesy pay program.
What You’ll Do
· Process ACH and wire payments accurately and in accordance with compliance requirements
· Research and resolve member and account issues within assigned authority and escalate when needed
· Prepare and maintain required credit union and member records and reports
· Monitor our member privilege program, including member communications and account updates
· Provide support for digital banking channels including mobile deposit and bill pay, and to eBranch staff during high call volume periods
What We’re Looking For
· Strong attention to detail and accuracy
· Ability to problem-solve
· Professional communication and interpersonal skills, with the ability to interact with individuals across the credit union and external partners
· Familiarity with digital banking systems is a plus
· Prior experience in deposit operations or financial services preferred
Why Join Us
· Anticipated hourly rate for this position is $22.00 - $26.00
· Strong benefits package, including health, dental, and vision insurance; retirement plans; disability coverage; and HSA contributions for enrolled participants
· PTO starting at 15 days/year, plus 11 paid holidays
· Supportive, adaptive leadership committed to your growth and success
· A mission-driven culture rooted in the credit union philosophy of people helping people
Skills Required
- Strong attention to detail and accuracy
- Ability to problem-solve
- Professional communication and interpersonal skills
- Ability to interact with individuals across the credit union and external partners
- Familiarity with digital banking systems
- Prior experience in deposit operations or financial services
What We Do
Dirigo Federal Credit Union is a community-focused credit union serving ten counties across Maine, including Androscoggin, Cumberland, Franklin, Kennebec, Knox, Lincoln, Oxford, Sagadahoc, Somerset, and York. The organization is dedicated to providing innovative financial services, including personal and business banking, with a commitment to quality, value, and personalized service to support its members' financial journeys.
