Deposit Operations Specialist

Description

The Deposit Operations Specialist will perform a variety of maintenance functions related to Deposit Operations including electronic banking. The incumbent will also provide a wide range of support including reviewing, processing, and updating daily work while providing quality customer service.

• Provides direction, guidance and support to internal and external customers in a consistently professional and courteous manner. 
• Promotes the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees
• Takes ownership of problem resolution on all deposit products including identifying the issue, resolving and following up with customer to ensure satisfaction.
• Maintain confidentiality of customer information, Bank policies and procedures.
• Review and/or process new account and file maintenance documentation generated or received in the department, process IATs, inclearing, ODP (opt-in/suspensions/opt-out), ACH, check the accuracy of various internal reports, record/update automatic/manual renewal information on Certificates of Deposit (CDs), process maturity notices, handle return mail, manage the maintenance of safe deposit boxes, scan documents that are received from the branches and post daily monetary transactions.
• Responsible for the quality control for bill payment, internet, telephone, mobile banking, atm/debit card updates and replacements, manage internet and mobile banking inactive customers, process daily deposit review for RDC and mobile capture.
• Processes disputes for erroneous or unauthorized EFT transactions in accordance with Reg E and the operating rules of Mastercard.
• Works with Fiserv’s risk analyst to identify card compromises that may result in a fraud situation.
• Responsible for handling incoming and outgoing wire transfer requests
• Assist with quality control and completion of IRA transactions and maintenance.
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

• High School Diploma or GED
• Excellent oral and written communication skills.
• Ability to calculate figures and amounts such as interest and percentages.
• Basic knowledge of Microsoft Word and Excel.