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The PositionJob TitleDeposit Operations Specialist II - ATM SupportJob DescriptionThis position is primarily responsible for monitoring the maintenance and performance of First United Bank ATMs and working with service providers to minimize service interruptions to ensure quality customer experience.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Monitors the maintenance and performance of the ATM fleet
- Coordinates with ATM vendors for any needed service and support
- Places weekly cash orders for the ATMs
- Completes ATM settlement and balancing reports entries
- Monitors and completes ATM recon reports provided by Accounting
- Researches and resolves ATM dispense and deposit outages
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Completes various reports as assigned
- ATM supply orders such as receipt paper
- Ensures the proper display of ATM signage and ADA compliance via ATM audits submitted by the Community Banks.
- Completes all required compliance exams on a yearly basis.
- Adherence to all First United Policies and Procedures.
- Dresses Professionally.
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
- High school diploma or GED required
- Two years banking experience required
- Two years customer service required
- Knowledge of financial institution policies and procedures preferred
- Knowledge of ATM processing preferred
Technical/Functional Competencies
- Superior customer service skills required
- Demonstrates good judgment
- Proficient working knowledge of Microsoft Office products
- Demonstrates dependability through good attendance and adherence to timelines and schedules
- Ability to manage time effectively and work independently, without close supervision
- Must be willing to be on-call after-hours, weekends and holidays to resolve ATM issues
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.
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If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.Skills Required
- High school diploma or GED
- Two years banking experience
- Two years customer service experience
- Superior customer service skills
- Proficient working knowledge of Microsoft Office products
- Must be willing to be on-call after-hours, weekends and holidays
- Ability to manage time effectively and work independently
- Completes all required compliance exams annually
- Knowledge of financial institution policies and procedures
- Knowledge of ATM processing
First United Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First United Bank and has not been reviewed or approved by First United Bank.
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Flexible Benefits — Benefit materials outline multiple medical plan types, virtual care access, and tax-advantaged accounts alongside employer-paid life and long-term disability. Feedback suggests the overall mix offers practical choice and coverage across major needs.
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Leave & Time Off Breadth — Paid time off is a standard component of the package. Feedback suggests time away and manageable schedules contribute meaningfully to overall satisfaction for some.
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Retirement Support — A 401(k) plan is in place, with references to employer contributions or profit sharing in certain contexts. Feedback suggests retirement support is present even if exact match details are not always visible upfront.
First United Bank Insights
What We Do
First United Bank is a progressive and innovative community banking organization. By virtue of its growth from a single unit bank into a multi-community banking enterprise, First United is categorized as a "Super Community Bank." As one of the largest banking organizations in the Southwest, First United focuses on retail and community banking, targeting consumers and small-to-mid-sized businesses within its market areas. First United provides a comprehensive range of financial services including retail, commercial, trust, brokerage, mortgage and insurance products. First United is the premier provider of financial products and services in every market we serve. We deliver services through an expansive network of community bank locations throughout Oklahoma and Texas. www.firstunitedbank.com/locations At First United, we believe that to spend life wisely, you should have a balance in the four pillars of wellness, personal development, financial well-being and faith. Check out our website blog at www.spendlifewisely.com. Facebook: firstunited1 Twitter: @firstunitedbank Google+: +firstunitedbank1 YouTube: firstunitedbank1 Member FDIC NMLS # 400025
