Deposit Operations & Digital Manager

Description

The Deposit and Digital Operations Manager leads the day-to-day operations of deposit and digital banking functions, ensuring efficient, accurate, and compliant service delivery. This role supports and develops a high-performing team, drives resolution of operational and customer issues, and partners across teams and vendors to maintain strong system performance. The position also plays a key role in risk management, audit support, and upholding the Bank’s commitment to quality, accountability, and exceptional service.

• Assists and provides supervisory guidance regarding the daily operation of the department and assists in the completion of the daily processes. 
• Responsible for the training, organizing and developing of the Operations staff and ensures daily operations run efficiently. 
• Serves as a role model by consistently delivering professional service to internal and external customers and supports management requests on all levels. 
• Assists Operations personnel and other Bank employees with various customer issues. 
• Takes ownership of problem resolution including identifying the issue, resolving and following up with customer to ensure satisfaction. 
• Assist in the coordination and support of audits and examinations. 
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality 
• Responsible to work with core vendors to resolve issues as they arise. 
• Creates, updates and ensures the department procedures adhere to Bank Policy and all Federal and State laws. 
• Manages risk by ensuring compliance with policies, procedures and regulations and conducting initial and ongoing risk assessments. 
• Follows security policies and procedures to prevent Bank and customer losses. 
• Conducts an annual performance review for each direct report.
• Ensures coaching, and discipline of supervised personnel. 
• Assist in the supervision of the day-to-day functions of Deposit Operations, including but not limited to, daily NSF/OD operations, wires, deposit verifications, and responding to customer inquiries. 
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited  to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)  requirements. 

Requirements

• High School diploma or GED
• Minimum of 5 years working in the Banking industry
• Ability to interpret and comprehend procedures, instructions, bank policies, as well as understanding all regulatory compliance associated with the position.
• Ability to calculate figures such as interest calculations and fee income/loss, as well as analyze transaction processing through the use of internal reports
• Ability to read, analyze and interpret general banking periodicals or government regulations
• Must be proficient in Microsoft Office applications, such as Word and Excel
• Must have the ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Must have excellent organizational, time management and both written and verbal communication skills 

Preferred Qualifications:

• Bachelor’s degree
• Minimum of 2-3 years of back office Operations experience