Deposit Operations Manager

Description

The Deposit and Digital Operations Manager leads the day-to-day operations of deposit and digital banking functions, ensuring efficient, accurate, and compliant service delivery. This role supports and develops a high-performing team, drives resolution of operational and customer issues, and partners across teams and vendors to maintain strong system performance. The position also plays a key role in risk management, audit support, and upholding the Bank’s commitment to quality, accountability, and exceptional service.

• Assists and provides supervisory guidance regarding the daily operation of the department and assists in the completion of the daily processes. 
• Responsible for the training, organizing and developing of the Operations staff and ensures daily operations run efficiently. 
• Serves as a role model by consistently delivering professional service to internal and external customers and supports management requests on all levels. 
• Assists Operations personnel and other Bank employees with various customer issues. 
• Takes ownership of problem resolution including identifying the issue, resolving and following up with customer to ensure satisfaction. 
• Assist in the coordination and support of audits and examinations. 
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality 
• Responsible to work with core vendors to resolve issues as they arise. 
• Creates, updates and ensures the department procedures adhere to Bank Policy and all Federal and State laws. 
• Manages risk by ensuring compliance with policies, procedures and regulations and conducting initial and ongoing risk assessments. 
• Follows security policies and procedures to prevent Bank and customer losses. 
• Conducts an annual performance review for 

Requirements

• High School diploma or GED
• Minimum of 5 years working in the Banking industry
• Ability to interpret and comprehend procedures, instructions, bank policies, as well as understanding all regulatory compliance associated with the position.
• Ability to calculate figures such as interest calculations and fee income/loss, as well as analyze transaction processing through the use of internal reports
• Ability to read, analyze and interpret general banking periodicals or government regulations
• Must be proficient in Microsoft Office applications, such as Word and Excel
• Must have the ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Must have excellent organizational, time management and both written and verbal communication skills 

Preferred Qualifications:

• Bachelor’s degree
• Minimum of 2-3 years of back office Operations experience