Deposit Operations Manager

About Us:

Piermont Bank is a tech-enabled digital commercial bank founded in 2019 with a mission of changing the face and pace of banking. It provides an unprecedented experience that blends the best of banking and agile Fintechs. At Piermont, we are purpose-driven, and focused on creating and delivering banking products relevant to today’s digital economy. We are the go-to Bank for the fintech ecosystem. For more information, visit www.piermontbank.com.

The Role:

The Deposit Operations Manager will report directly to the Deposits Team Lead and is responsible for ensuring accurate and timely completion of the bank’s daily operations functions and providing internal support to all areas of the bank.

Responsibilities:

• Assist with day to day management of the team.
• Responsible for the day-to-day processing of all deposit operations items to ensure efficient and effective deposit operations to support all lines of business. 
• Assist clients with various products and services offered by the bank, including but not limited to loans, deposits, mobile banking, remote deposit capture, ACH transfers and debit cards.
• Research and resolve any issues related to loans, deposit and/or e-Services products setup.
• Ensure compliance with pre/ post-closing loan documentation requirements.
• Perform the monthly and quarterly reporting and remittances of IOLA and escrow payments accounts.
• Daily reconciliation of cash inventory orders and shipment to FRB, check adjustments, loans, and ATM Debit Card Settlement.
• Coordinate the application and setup process of Electronic Banking services for new clients with frontline staff to ensure timely and accurate setup of rights and limits.
• Review daily remote deposit capture items making the accept/reject decision in accordance with departmental guidelines, procedures, and policies.
• Perform inquiries applicable to the various products and services, and functions supported by Deposit Operations.
• Create and maintain business online banking clients.
• Review and settle various GL accounts.
• Accurately research and perform a variety of adjustments, account corrections, and transactions for both loans and deposits.
• Research and process updates or corrections to customer year- end tax reporting.
• Perform daily reviews of new accounts or maintenance reports.
• Review delayed availability hold and stop payment.
• Process chargeback of returned deposit items.
• Process and balance non- posted DDA, CD, Loan, G/L and Saving account items.
• Respond to telephone inquiries.
• Monitor, process, and return ACH transactions as necessary.
• Ensure the proper review and amendments of all Retirement Accounts (IRAs) for tax reporting purposes.
• Process all aspects of ATM/Debit card program, Bill Pay, Online Banking and other electronic products and services of the Bank.
• Process claims for unauthorized EFT activity. Monitor daily EFT reports for fraudulent activity on ATM/Debit cards and inform management of any suggestions to mitigate fraud.
• Lead audit response and monitoring requests.
• Ability to manage projects of all sizes.

Qualifications:

• Minimum of 5 years in deposit or loan operations with the ability to exhibit in depth knowledge of bank operations, banking rules and regulations.
• Excellent customer service and computer skills
• Strong communication, verbal and written skill
• Ability to function independently within a multi-task environment
• Knowledge of Fiserv, Bill Pay, Fed-line, highly desirable
• Ability to learn new computer programs and navigate through different programs.
• NACHA certification (AAP and/or APRP) a plus
• Experience in reconciliation 

The hiring range for this position is $100,000 to $120,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other factors. A bonus and/or incentives may be provided as part of the compensation package, in addition to the full range of medical, dental, vision, 401k, and other benefits.

Piermont Bank is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, political affiliation, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, height, weight, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.