Deposit Operations Analyst

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

ABOUT THE TEAM 

Varo is here to change the banking industry. We work hard to create the best personal banking experience possible. We’re responsible for building a lasting relationship with our customers; they know we care about helping them grow! We’re accountable for all service channels that we use to communicate, respond, and interact with customers. This includes digital, voice, and social media servicing. We also support all of Varo’s banking features such as deposit accounts, savings accounts, account aggregation, lending products, and many more to follow.

ABOUT THE ROLE

Responsible for the daily deposit operations functions focusing on the timely and accurate record keeping of customer accounts through reconciliation of monetary transaction activity and the identification and remediation of transaction-driven customer issues.

What you’ll be doing:

• Monitor and reconcile transactional processing within Varo’s T24 Core Banking system to ensure proper recording to the customer account
• Research exception items and drive them to resolution in partnership with operational teams, Finance, Fraud, and IT
• Process customer-level financial adjustments including (but not limited to) debit cards, checks, ATM, and ACH
• Resolve reconciliation breaks timely in compliance with internal policies and procedures, applicable regulations, and strong customer service
• Maintain operational reconciliation and exception procedures, addressing potential changes due to Varo’s organization, products, systems

You’ll bring the following required skills and experiences:

• 1 + years of deposit operations experience preferred with a clear understanding of operational accounting and reconciliation
• Bachelor’s degree or equivalent experience preferred
• Knowledge of bank policy, procedure, products, regulations, and compliance preferred
• Ability to adapt to fast-paced and rapid changes
• Ability to multi-task and handle unexpected delays or events while maintaining constant attention to details
• Ability to work well independently
• Ability to resolve problems and improve processes quickly, effectively, and professionally
• Excellent interpersonal, communication, and organizational skills
• Maintain the highest level of confidentiality with information relating to the bank, its customers, and employees

About Varo

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

Varo. A bank for all of us.

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.

CCPA Notice at Collection for California Employees and Applicants:

https://varomoney.box.com/s/q7eockvma9nd2b0utwryruh4ze6gf8eg