The Role
Manage small to mid-market deployments, assess client needs, ensure client satisfaction, troubleshoot issues, and oversee multiple projects. Strong communication and organization skills are vital.
Summary Generated by Built In
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
We’re looking for a detail-oriented and proactive professional to join our team in managing our client deployments. In this role, you’ll serve as the key point of contact for customers, ensuring smooth onboarding through consistent communication, organized project management, and effective issue resolution. The ideal candidate will be bilingual to help support our Spanish speaking clients, brings 2–4 years of relevant experience, strong organizational and communication skills, and the ability to balance multiple projects while maintaining a high level of client satisfaction.
Main Job Responsibilities (including, but not limited to)
- Independently plan, organize, and manage small to mid-market deployments for multiple customers.
- Assess/evaluate client needs through weekly calls and daily email correspondence.
- Ability to manage client requirements and expectations.
- Engage with appropriate teams internally to execute deployment.
- Ensure client satisfaction through follow-up, responsiveness, and thorough communication.
- Maintain, organize, and understand detailed and complex onboarding steps and checklists.
- Provide current and accurate information to relationship owner or project manager relative to project progress or lack thereof.
- Resolve issues and communicate these issues to the appropriate parties.
- Verify the system is fully operational and being used as intended.
- Troubleshoot gaps and develop mitigation plans for any deficiencies or defects found in launched capabilities.
- Ability to manage multiple clients and projects/tasks simultaneously.
- Other tasks as assigned.
Required Skills and Experience
- 2 - 4 years of experience in a similar role
- Bachelor’s degree is a prerequisite; business management and administration is preferred – other bachelor’s degrees will be considered
- Ability to speak Spanish- business proficient
- FinTech and Payment industry experience preferred
- Project Management experience preferred
- Ability to aid clients with timely completion of tasks
- Ability to document and communicate requirements from clients and internal stakeholders
- Troubleshooting abilities and problem-solving under the pressure of deadlines
- Excellent time management skills
- Superior communications skills
- Must be highly organized’ meticulous with strong attention to detail
- Proficient with MS Office product suite (MS Word, Excel, Outlook)
- Familiar with using Web meeting software
- First-rate phone/email etiquette, spelling, and grammar
- Able to work independently
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Top Skills
Ms Office Suite
Web Meeting Software
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The Company
What We Do
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
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