Deployment Strategist

Have you struggled to reserve that coveted summer camping spot at a state park? Have you wondered why you’re stuck filling out a paper form to renew a permit? What about not being able to reserve your favorite pickleball court from your phone?

Kaizen Labs is redefining government technology and building solutions across parks & recreation, permitting, citizen engagement, and more. We recognize that incumbent software systems are inefficient and sometimes broken. That’s why we believe residents and public servants across America’s 85,000 government agencies deserve access to modern, trusted software that rivals what we use in our daily lives.

Kaizen’s software currently serves 25 million residents across the country. Some of our partners include the City of Santa Clarita, Vail Recreation District, and Pima County. Most recently, we launched day pass software for 20 million visitors across Maryland’s state parks. Here is a quick video capturing the essence of our work with Pima County, AZ!

Founded in 2022 and based in New York City, we’re backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health, safety, and wellness.

This is not your typical implementation role. As a Deployment Strategist at Kaizen, you’ll be on the front lines of transforming how government works for millions of people. You’ll own mission-critical deployments from day one, acting as a trusted advisor, builder, strategist, and fixer - sometimes all in the same day.

We’re looking for someone who thrives in ambiguity, rolls up their sleeves, and finds a way forward no matter the challenge. Whether you’re untangling a complex government workflow, configuring software on the fly, coaching a frontline staffer through their first transaction, or influencing our roadmap based on customer pain points - you’ll do whatever it takes to make our partners successful using Kaizen and deliver a world-class experience to the residents they serve.

This is a high-impact, high-autonomy role where you’ll drive real outcomes at the intersection of software, service, and civic change.

This is a hybrid role. You will be expected to join our team in person in New York City for three days a week.

• Own end-to-end implementation & onboarding: Define and execute scalable processes to bring new customers onto the Kaizen platform, from kickoff to full adoption.

• Build deep customer relationships: Become a trusted partner by understanding each customer’s operational goals, constraints, and aspirations, and ensure Kaizen becomes mission-critical to their work.

• Develop technical solutions & workflows: Translate customer use cases into configuration plans, product enhancements, or data flows, working alongside our product and engineering teams.

• Shape the product roadmap: Advocate for the voice of the customer by identifying themes in feedback, tracking adoption patterns, and recommending high-impact improvements.

• Lead training & enablement: Design and facilitate onboarding sessions, build knowledge bases, and support materials to drive deep product adoption.

• Drive continuous improvement: Track implementation KPIs, product usage metrics, and adoption health to refine playbooks and identify friction points.

• Engage with product teams: Work hand-in-hand with Software Engineers and Product Designers to feed real-world insights into design decisions and feature development.

• Support deployment & beyond: Be the first line of support post-deployment, ensuring a smooth transition into full usage with proactive issue resolution and customer communication.

• You’re mission-driven, deeply empathetic, and energized by helping public institutions succeed.

• You love working with customers - listening, solving problems, and helping them unlock value.

• You can think strategically but execute tactically, thriving in unstructured and fast-moving environments.

• You’re a clear, patient, and persuasive communicator who adapts easily between technical and non-technical audiences.

• You’re curious, tech-savvy, and excited to collaborate closely with engineers, designers, and stakeholders.

• You take ownership - not just of tasks, but of outcomes.

• 3 - 5 years of experience in software deployment, onboarding, implementation, customer success, or solutions consulting, preferably in a high-growth SaaS or civic tech environment.

• Proven ability to manage software rollouts, train end users, and foster product adoption across various stakeholders.

• Strong relationship-building skills with public sector clients (e.g., parks and recreation departments, local governments, transit, etc.).

• Experience turning customer feedback into actionable product enhancements.

• Familiarity with data tools and technical workflows - bonus points for experience with SQL, Python, APIs.

• Ability to write lightweight code or build internal tooling to accelerate deployment or adoption

• Strong project management capabilities - comfortable using tools like Jira, Linear, Asana, or Monday.com.

• Willingness to travel up to 10% for customer onboarding and fieldwork.

🩺 Comprehensive Health Coverage

We offer Silver, Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option

🏥 Dental, Vision & Financial Wellness

You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• 💳 Flexible Spending Accounts (FSA & Dependent Care FSA)

• 🛡️ $100,000 in fully paid life insurance

• 🏦 401(k) access through Guideline

🤰🏼 Parental Leave That Supports Families

Because time with your growing family matters.

• 🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

🗽 Everyday Support & Flexibility

• 🚆 $50/month toward your commute

• 🏡 One-time setup stipend (up to $750) for your home or NYC office

• 💪 $100/month for wellness or productivity

🎡 Perks That Make Life Better

• 🎉 $250/year for recreation - because fun matters

• 📚 $500/year for professional development - because growth does too

• 🍱 Expensed lunch three days a week when you're in the office

• 💻 Company-provided laptop

🌴 Time Off to Recharge

• 🌅 Unlimited PTO

• 🇺🇸 All federal holidays off

• ☃️ A company-wide winter break during the week of Christmas

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.