Deployment Strategist / Customer Success Lead

Nectar Social is building the most advanced AI social commerce experience for businesses. Since starting the company, we've been winning over leading brands & retailers by establishing ourselves as the go-to platform for intelligent commerce experiences. Our platform enables high-growth brands and enterprises to transform how they engage with customers and drive revenue through AI-powered conversational solutions.

We've recently closed a significant funding round backed by tier-A investors and notable angels, including former leadership from Meta and Shopify.

As a Deployment Strategist / Customer Success Lead at Nectar Social, you'll be the bridge between our customers and product teams, ensuring successful implementation and adoption of our AI commerce platform. This multi-faceted role combines strategic thinking with hands-on execution - you'll own customer relationships while directly influencing our product roadmap through deep customer insights.

In this role, your responsibilities would include:

• Leading end-to-end customer implementations from kickoff to successful deployment

• Developing and executing success plans that drive measurable business outcomes

• Partnering with engineering to scope and deliver customer-specific solutions

• Creating scalable playbooks for customer onboarding and engagement

• Proactively identifying and addressing customer needs before they become issues

• Building frameworks to measure and improve customer success metrics

• Working cross-functionally with sales, product, and engineering teams to ensure customer success

Qualifications

• 4+ years of experience in customer-facing strategic roles

• Strategic thinking: Ability to understand complex business challenges and architect solutions

• Customer obsession: Track record of driving exceptional customer outcomes

• Execution excellence: Proven ability to manage multiple projects and stakeholders

• Communication: Outstanding ability to build relationships at all levels

What Makes You Stand Out

• Experience as a social media manager or strategist

• Background working directly with brands on social strategy

• Experience as a founder or early employee at a startup

• Technical understanding of AI/ML technologies

• Experience in social commerce, creator economy, or enterprise SaaS

• Track record of exceptional academic or professional achievement

We're looking for versatile leaders who combine strategic thinking with hands-on execution. If you're excited about shaping how businesses adopt AI commerce technology and driving measurable customer impact, we want to talk to you.

Nectar Social is an equal opportunity employer.