Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of the Manager of Deployment & Operational Projects, the Deployment Specialist is responsible for day-to-day deployment tasks including, but not limited to programming, testing, and shipping payment processing hardware.
- Reviews assigned orders and ticket requests via company dashboard.
- Ensures required client information is received, available and accurate, including payment and qualification requirements.
- Checks out and assigns requested hardware ensuring department processes are followed.
- Downloads and programs point of sale hardware according to technical specifications and client level requests.
- Tests point of sale devices and related peripherals to ensure programming accuracy.
- Packs point of sale equipment in a neat and professional manner ensuring company guidelines are met.
- Coordinates shipping with team shipping expert.
- Works directly with partner, technical and support teams to ensure escalations and expedited requests are handled prior to the shipping deadline.
- Communicates updates via email as needed and/or through the company dashboard.
- Occasional physical work including, without limitation, light lifting (up to 25 lbs.).
- Other duties as assigned.
- High School Diploma or Equivalent.
- 2-3 years industry experience in support or technical related role
- Experience and knowledge with pricing & residuals.
- Proficiency with Microsoft Office Suite.
- Strong general aptitude for technical processes.
- Knowledgeable in point-of-sale systems and related peripherals.
- Experience in call center environments.
- Experience with a multitude of online POS systems including but not limited to Auth.net, NMI, Swipe Simple Gateway, Valor VT, Internal Gateway, IPOS Gateway, Accept Blue Gateway.
- Required Experience with Fiserv proprietary equipment including but not limited to FD series & Clover POS emphasizing a high level of both Deployments and Technical Support knowledge.
- Ability to listen to others and communicate in an effective manner.
- Ability to clearly communicate technical related directions in verbal and written form.
- Possesses strong analytical and research skills with strong attention to detail.
- Ability to work autonomously while producing a high output of quality work
- Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled.
- Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences.
- Works on-site at Company’s Calabasas office.
- Competitive Salary, Bonuses, and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up matching contribution.
- Commitment to Career Development and Advancement.
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Skills Required
- High School Diploma or Equivalent
- 2-3 years industry experience in support or technical related role
- Experience and knowledge with pricing & residuals
- Proficiency with Microsoft Office Suite
- Strong general aptitude for technical processes
- Knowledgeable in point-of-sale systems and related peripherals
- Experience in call center environments
- Experience with online POS systems (Auth.net, NMI, Swipe Simple Gateway, Valor VT, Internal Gateway, IPOS Gateway, Accept Blue Gateway)
- Required experience with Fiserv proprietary equipment (FD series) and Clover POS
- Ability to clearly communicate technical directions verbally and in writing
- Strong analytical and research skills with strong attention to detail
- Ability to work autonomously while producing high output of quality work
- Ability to lift up to 25 lbs (occasional physical work)
- Works on-site at Companys Calabasas office
What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems. With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support. Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into. Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
