Osaro

Deployment Manager

Posted 8 Days Ago

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2 Locations

Remote or Hybrid

170K-190K Annually

Senior level

Artificial Intelligence • Machine Learning • Software

The Role

The Deployment Manager leads customer deployments of OSARO's automation solutions, managing teams and execution in complex environments, ensuring timely delivery and system performance.

Summary Generated by Built In

We are looking for a Deployment Manager to lead and execute complex customer deployments of OSARO's smart automation solutions. This role is a hands-on, player-coach position that combines deep technical deployment expertise with formal people and program leadership. The Deployment Manager remains directly involved in on-site execution while owning the successful delivery of multiple parallel deployments and leading deployment engineers through challenging customer environments.

OSARO combines advanced machine learning software with the services and industry expertise needed to deliver improved sight and skill to existing robot applications, while enabling new applications for the factories and warehouses of the future. Our products endow industrial robots with the level of autonomy needed to perform an extensive variety of pick-and-place tasks and integrate tightly with our customers' complex software environments.

As a Deployment Manager, your focus is on the customer and on execution. You will intimately understand OSARO's technology and the customer's needs and environment so that deployments are delivered successfully under real-world constraints. You are ultimately accountable for deployment outcomes and serve as the primary onsite and execution leader for OSARO. We value leaders who are passionate about what they build, feel a strong sense of ownership over their work, and thrive in high-pressure environments. You are someone who cares deeply about your team, leads from the front, and believes in doing what you say.

What you'll be doing

Own and lead multiple customer deployments in parallel, from onsite kickoff through production handoff
Serve as the primary on-site OSARO leader for complex or high-risk deployments
Manage and develop Deployment Engineers, including performance management, coaching, and professional growth
Coordinate cross-functional execution with Software, Hardware, ML, QE, Manufacturing, and Support teams at HQ
Drive deployment planning, issue prioritization, and execution sequencing to keep projects moving forward
Perform hands-on on-site commissioning of robotic systems, including hardware, software, controls, and networking
Act as the escalation point for customer issues and internal execution blockers
Ensure all system performance expectations are met prior to Site Acceptance Testing (SAT) and customer training
Maintain clear and consistent communication with customers and internal stakeholders on status, risks, and timelines
Log, track, and drive resolution of site issues across engineering, deployment, and support teams
Establish and enforce deployment best practices, standards, and processes across the team
Travel extensively to customer sites, often for extended periods, including long onsite hours during critical phases

Experience and skills you'll need

5+ years of experience in deployment, field engineering, systems integration, or a closely related technical field
3+ years of formal people management experience, including direct reports and performance ownership
Experience managing multiple parallel projects or deployments simultaneously
Demonstrated ability to lead under pressure and make execution decisions in the field
Hands-on experience with industrial robot controllers (e.g., FANUC, Yaskawa)
In-depth knowledge of mechanical, electrical, software, and networking diagnostics and troubleshooting
Comfortable navigating and working in Linux environments
Exceptional attention to detail, critical thinking, and problem-solving skills
Excellent written and verbal communication skills, able to clearly articulate project information at all levels
Ability to thrive in a fast-paced environment with tight timelines and a high-ownership culture
Willingness and ability to travel 75–100% of the time

Bonus if you have

Experience in system, electrical, or mechanical design in factory or warehouse automation
Experience with CAD tools for system and layout design
Experience with simulation tools for offline robot programming and layout validation
Exposure to PLC programming and industrial control logic (Siemens, Allen-Bradley, etc.)
Exposure to Python or Rust
Experience generating technical documentation, deployment playbooks, or process standards

More About OSARO

OSARO designs and deploys robotics automation solutions in the materials handling industry using software-defined robotics. OSARO automation systems bring together advanced machine learning for object recognition with powerful control software that adapts to customer data and environments. The company's robotic piece-picking solution is optimized for grocery, cosmetic, and e-commerce markets, where key challenges include high SKU inventories, complex packaging, and fragile items requiring delicate handling.

OSARO solutions have been validated by the world's leading retailers, system integrators, and third-party logistic companies. Some of Silicon Valley's leading investors, including Peter Thiel, Jerry Yang, and Scott Banister, have backed OSARO. Our mission is to make robots smarter for a smarter supply chain, and our vision is to build the future of automation. The challenge of building brains for robots on an industrial scale is matched only by our excitement and drive to see the results of our efforts operating in real warehouses, factories, and fulfillment centers. We implement state-of-the-art techniques but constantly strive to build the simplest possible solution.

OSARO is technique-agnostic and always focused on the goal. We have a highly international team made up of expert machine learning practitioners and dedicated software and hardware engineers, matching well with the global nature of our business. We value curiosity, healthy debate, and respect for diverse perspectives.

OSARO is an equal opportunity employer and is committed to policies of nondiscrimination and inclusion at every step. We offer health, dental, vision, and commuter benefits, generous flexible vacation, excellent paid parental leave, and the opportunity to work hands-on with robots in a dog-friendly building. This full-time position is available immediately. Candidates should be willing to work in San Francisco and travel domestically and internationally.

Top Skills

Cad Tools

Industrial Robot Controllers

Linux

Python

Rust

Simulation Tools

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The Company

San Francisco, CA

69 Employees

Year Founded: 2015

What We Do

OSARO is AI for industrial automation. In essence, OSARO’s software enables industrial robots to perform diverse tasks in a wide range of environments. OSARO is transitioning the industry from static robotic systems into dynamic solutions.

PRODUCTS

OSARO Pick is a full suite of machine-learning software, which automates piece picking for distribution centers. Our proprietary system recognizes objects and controls the movement during the picking process.

OSARO Vision is a stand alone solution that recognizes products for factory automation. OSARO Vision is an application of flexible software that can be integrated into any robotic system and licensed to large providers and/or their subcontractors.

The demand for warehouse automation technology is increasing due to the convergence of several factors: the rapid shift to a competitive online shopping business, high capital costs coupled with growing labor shortages around fulfillment centers worldwide, and the acknowledgement of the maturity of technology to safely and cost-effectively create and sustain smart factories.

Our markets are global and include e-commerce fulfillment and materials handling ($180B market); industrial robotics ($20B market); retail, health and beauty products, apparel, electronics and we are testing applications in the food processing and distribution industry, as well as automotive assembly - trillion dollar markets.

Our business model is to work directly with warehouse technology providers to accelerate systems integration. And, as we are a software provider, once the robotic hardware is procured, our vision and control systems can be up and running in hours.

OSARO employs a diverse & talented team of experts in the specialized field of machine and deep learning. Our core values are integrity, responsibility, focus on continuous learning, speed and determination and kirei, a Japanese kanji meaning brilliant. Our team is dedicated to building these core values into our products.