We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
About the RoleThe gap from signed contract to successfully going-live represents one of the most important surface areas in the customer lifecycle. In this role, you will own that gap, coordinating across Customer Success, Sales, Engineering, and the customer’s own teams to ensure enterprise plan customers have smooth, on-time, and high quality migrations to Mintlify.
What you'll work on hereOwn the customer relationship from from deal close through go-live and the first 14 days post launch.
Perform migration scoping pre-sales so that each deal has clear deliverables and boundaries before kickoff.
Make changes to customer’s documentation repos such as adding custom scripts, editing API specs, and defining React custom components.
Advise customers on best practices with onboarding to Mintlify.
Troubleshoot customer technical issues independently.
Define timelines, identify technical blockers, and create a go-live plan for each customer.
Proactively engage with customers to ensure on-track progress.
Manage our migration vendor partners to assign work and ensure quality output.
Drive continuous improvement: identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows
2+ years in a customer-facing post-sales role or in technical program management.
Project management - Track record of managing technical implementations or onboarding programs in B2B SaaS; comfortable juggling 10+ concurrent projects.
Strong technical foundation - CS degree or other technical experience, frontend web development, ability to write code, debug issues, and architect technical solutions independently.
Customer communication excellence - Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator.
Bias toward action - Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions.
Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/month wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)
Skills Required
- Comfortable using GitHub and writing code; ability to debug
- Built non-trivial AI automations to accelerate tasks
- Experience managing 10+ competing priorities
- Prior experience on live calls with customers (or strong motivation to move into this)
- Ownership mentality with strong project management skills and minimal oversight
Mintlify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mintlify and has not been reviewed or approved by Mintlify.
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Healthcare Strength — Health, dental, and vision are covered at 100% for employees, with options available for dependents. This comprehensive coverage is consistently highlighted as a core part of the package.
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Wellbeing & Lifestyle Benefits — Daily free meals, company‑paid rides to and from the office, a monthly wellness stipend, work‑setup support, and team offsites materially enhance day‑to‑day value. These perks are especially impactful for those working in the San Francisco office.
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Equity Value & Accessibility — Compensation includes competitive salary with meaningful equity emphasized across roles. Ownership is positioned as a core component of total rewards at a small, fast‑moving team.
Mintlify Insights
What We Do
Mintlify's docs platform reaches 50 million developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Coinbase, Scale AI, X, and is the #1 YC product used by other YC companies. With only 28 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory. We value learning velocity, grit, and unapologetically unique personalities - we believe in valuing someone's slope over y-intercept.
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