Key Responsibilities & Qualifications:
- Key Responsibilities:
- Build, test and deploy standard customer solutions as defined in low level design and test documentation. This includes be spoke deployments
- Update and maintain low level design documentation throughout the delivery process as and when required to ensure “as built” documentation is provided to the support team when required.
- Troubleshoot and resolve technical faults/issues with the integrations during the deployments, escalating to senior team members as necessary.
- Be actively involved in the product research and development, prototyping, and documenting new functionality, technical solutions and testing strategies.
- Become a Sycurio product subject matter expert (SME) - fully experienced in deployment of all Sycurio products/components - carry out installation/deployment coaching and training to 1 st/2nd level product support engineers and customer engineers where relevant.
- This list is not exhaustive and from time to time you may be required to undertake additional duties.
Knowledge & Skills:
- Telephony SIP & TDM configuration & troubleshooting
- Installing, configuring, and troubleshooting Linux OS based environments
- Ability to create and maintain Ms in a VMware ESXi environment
- Working knowledge of TCP/IP networking – firewalls and routers
- Excellent problem-solving and trouble shooting skills
- Ability to produce high quality documentation
- Telephony:
- Cisco ISR configuration & troubleshooting
- TDM technologies – E1/T1, ISDN (Q.931 variants)
- VOIP protocols/ codecs – SIP, RTP, DTMF, RFC2833, G711, G729
- Infrastructure:
- Network infrastructure – Switches, Routers, Firewalls, Load Balancers
- Network protocols and applications – VLANs, IP, TCP, UDP, DNS, NTP, HTTP, HTTPS, IPsec, LDAP, SSH
- Nagios/SNMP/OSSEC/Splunk/Syslog monitoring tools.
- Considerable experience of 3rd -line support services in a software / telecommunications environment
- Fundamental knowledge of AWS EC2 and VPCs
- Navigating AWS Management Console
- Broad understanding of IPSEC VPN
- Applications:
- Web Technologies – HTML, JavaScript, Ajax
- SOAP & XML Web Services
Benefits & Culture:
We offer a competitive salary and bonus plan, healthcare and dental, 401k, a discount platform, access to LinkedIn Learning for ongoing professional development, and an excellent PTO offering.
Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.
An Equal Opportunity Employer: Sycurio believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.
Top Skills
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
