Do you want a job with a purpose?
And do you want to make healthcare safer, better and more reliable?
Join our Team!
Deployment Engineer //
1.1General Characteristics
This position performs technical service and support day-to day business on Dedalus and 3rd party products to customers and internal staff. Focus on direct customer contact / escalations.
1.2Representative activities
- Perform preventive/corrective maintenance on equipment in 1st line support (A)
- Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues (A)
- Escalate when necessary, problems to 2nd line support (A)
- Perform technical training for internal and external customers. (A)
- Escalate when necessary, problems to 3rd tier support (SA)
- Assist in customer projects on technical tasks (SA)
- Handle 2nd line support (SA)
- Identify opportunity for up-selling Dedalus Services and Products and pass on up-selling opportunities to sales as required (SA)
- Install and modify Dedalus and 3rd party products (SA)
- Troubleshoot Dedalus and 3rd party products, also repair and replace on-site and remotely (SA)
- Take ownership in customer projects on technical tasks (S)
- Perform technical installations (S)
- Assist R&D and HQ in problem solving and risk analysis (S)
1.3Principal accountabilities
- Accountability for timely handling of issues, according to Dedalus best practice procedures
- Accountability for the appliance of best practice processes and procedures
- Accountability for customer satisfaction on project implementation and issue handling
- Accountability for being knowledgeable and up-to-date on latest Dedalus products & solutions
- Accountability for communication on required features
- Accountability for meeting customer requirements within the scope of the SLA
- Accountability for communicating required functions, competitive functions, products and market tendencies in order to develop Dedalus products
What We Do
Dedalus Group is the leading healthcare and diagnostic software provider in Europe and one of the largest in the world. With its innovative framework of comprehensive and process-oriented solutions, Dedalus Group enables a revolutionary Digital Transformation of country-wide Healthcare Systems fully supporting the Patient Digital Journey. Dedalus serves more than 5,000 private and public hospitals across 30 countries, through more 3,400 highly specialized resources, of which 1100 dedicated to R&D activities.
The patient and the person, as complex individual with several needs, is the end point of the Group’s activities and the ultimate beneficiary: for this reason, we are aware and very proud of doing a «special job».
Life flows through our software, is our motto
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