CX Architect

Company Description

Nice to meet you! We thrive on new challenges, which is why our clients rely on us for their digital transformation. We provide end-to-end solutions on customer engagement and experience platforms, ensuring their customers enjoy the best possible experiences. 

In Belgium, we have offices in Diegem and Ghent and are part of the international SQLI Group. Our amazing team supports clients with expertise in everything from e-commerce to marketing-related projects. With strong partnerships, including SAP, Adobe, and Shopify, we always offer the most suitable solutions. Increasingly, we operate in a composable mode, integrating the best components into a "best fit" solution. 

To better support our clients in their customer-focused projects, we are looking for a CX Architect to help design and optimize exceptional customer experiences. 

Job Description

As a CX Architect, you will be responsible for designing, shaping, and implementing customer-centric strategies and solutions that align with client needs. You will collaborate closely with stakeholders to create seamless customer experiences and optimize digital touchpoints. 

Your responsibilities include: 

• Analyzing customer expectations, challenges, and goals through workshops and research. 

• Developing a strategic vision for customer experience and translating it into tangible digital solutions.

• Collaborating with internal teams and clients to design and implement architecture solutions. 

• Advising clients on CX best practices and leveraging platforms and tools like Shopify+ , SAP CX, Adobe Commerce, Commercetools or similar solutions. 

• Operating within a composable ecosystem, integrating multiple technologies and tools to deliver exceptional customer experiences. 

• Designing omnichannel solutions to enhance customer loyalty. 

• Creating prototypes and proof-of-concepts to validate ideas. 

Qualifications

• Bachelor’s or Master’s degree in IT, Business Administration, or a related field. 

• 5 to 10 years of experience in CX strategy, architecture, or a related role. 

• Have good view and understanding of the different solutions existing on the market when it comes to set up a composable CX architecture (front-end frameworks; CMS – DXP – CRM - commerce components ; MACH alliance) 

• Strong understanding of middleware and system interfacing logic. 

• Experience in working with complex digital architectures and enterprise-level solutions. 

• Proven ability to explain technical concepts in clear, non-technical terms to a variety of stakeholders. 

• Passion for trends and innovations in customer experience and digital transformation. 

• A team player who can also work independently. 

• Fluent in English, Dutch and French. 

Additional Information

What to expect:

• Exposure to a wide range of industries and projects, offering continuous learning opportunities.
• A challenging and impactful role with long-term career prospects.
• An attractive salary package with extensive benefits.
• Access to advanced training programs and certifications to refine your expertise further.
• Collaboration with a talented and passionate team in a dynamic environment.
• Clear career progression opportunities within a forward-thinking organization.

Offer:

• Company car with fuel or charge card.
• Net expense allowances.
• Group insurance.
• Hospitalization insurance.
• 13th-month salary.
• Flexible hours and generous vacation days.