The Role
Deploy and test Sycurio solutions, perform 3rd-line support, build and validate customer deployments, update as-built documentation, troubleshoot integrations, prototype new features, and train support engineers.
Summary Generated by Built In
Main purpose of the job:
The Deployment Engineer will work with Project Managers and Technical Architects to deploy and test Sycurio solutions for our customers. In addition, they will also act as 3rd line support of existing customers.
Key Responsibilities & Qualifications:
- Key Responsibilities:
- Build, test and deploy standard customer solutions as defined in low level design and test documentation. This includes be spoke deployments
- Update and maintain low level design documentation throughout the delivery process as and when required to ensure “as built” documentation is provided to the support team when required.
- Troubleshoot and resolve technical faults/issues with the integrations during the deployments, escalating to senior team members as necessary.
- Be actively involved in the product research and development, prototyping, and documenting new functionality, technical solutions and testing strategies.
- Become a Sycurio product subject matter expert (SME) - fully experienced in deployment of all Sycurio products/components - carry out installation/deployment coaching and training to 1 st/2nd level product support engineers and customer engineers where relevant.
- This list is not exhaustive and from time to time you may be required to undertake additional duties.
Knowledge & Skills:
- Telephony SIP & TDM configuration & troubleshooting
- Installing, configuring, and troubleshooting Linux OS based environments
- Ability to create and maintain Ms in a VMware ESXi environment
- Working knowledge of TCP/IP networking – firewalls and routers
- Excellent problem-solving and trouble shooting skills
- Ability to produce high quality documentation
- Telephony:
- Cisco ISR configuration & troubleshooting
- TDM technologies – E1/T1, ISDN (Q.931 variants)
- VOIP protocols/ codecs – SIP, RTP, DTMF, RFC2833, G711, G729
- Infrastructure:
- Network infrastructure – Switches, Routers, Firewalls, Load Balancers
- Network protocols and applications – VLANs, IP, TCP, UDP, DNS, NTP, HTTP, HTTPS, IPsec, LDAP, SSH
- Nagios/SNMP/OSSEC/Splunk/Syslog monitoring tools.
- Considerable experience of 3rd -line support services in a software / telecommunications environment
- Fundamental knowledge of AWS EC2 and VPCs
- Navigating AWS Management Console
- Broad understanding of IPSEC VPN
- Applications:
- Web Technologies – HTML, JavaScript, Ajax
- SOAP & XML Web Services
Skills Required
- Telephony SIP and TDM configuration and troubleshooting
- Install, configure, and troubleshoot Linux OS environments
- Create and maintain VMs in a VMware ESXi environment
- Working knowledge of TCP/IP networking, firewalls and routers
- Cisco ISR configuration and troubleshooting
- TDM technologies (E1/T1, ISDN Q.931 variants)
- VoIP protocols and codecs (SIP, RTP, DTMF, RFC2833, G.711, G.729)
- Network infrastructure (switches, routers, firewalls, load balancers)
- Network protocols and services (VLANs, IP, TCP, UDP, DNS, NTP, HTTP, HTTPS, IPsec, LDAP, SSH)
- Experience with monitoring tools (Nagios, SNMP, OSSEC, Splunk, Syslog)
- Considerable experience in 3rd-line support in software/telecommunications
- Fundamental knowledge of AWS EC2 and VPCs and navigating AWS Management Console
- Broad understanding of IPsec VPN
- Web technologies (HTML, JavaScript, Ajax)
- SOAP and XML web services
- Excellent problem-solving and troubleshooting skills
- Ability to produce high quality documentation
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The Company
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
