With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Senior Manager, Deployment
What You Will Be Doing- Handle Inbound calls & SMS Chat from customers and field technical representatives regarding station deployment and activation.
- Make Outbound calls to customers & assist them onboard to our platform, role entails managing end-to-end onboarding-to-activation journey for customers.
- Coordinate with internal teams and stakeholders to resolve missing or incomplete information on sales orders.
- Accurately document case details in the internal system for tracking and follow-up.
- Support a diverse B2B client base, including SMEs, third-party sellers, and large enterprises.
- Ensure smooth deployment and activation experiences by actively managing communications and dependencies.
- Shift Timing: 5 AM PST to 6 PM PST (US Working Window).
- Willingness to work on rotational shifts (any 5 days between Monday to Sunday) with weekly offs.
- Strong ability to interpret and correlate Sales Orders to actual deployment requirements.
- Excellent verbal and written communication skills.
- Proactive approach to problem-solving and stakeholder engagement.
- Team player with a customer-first mindset.
- Reach out to relevant stakeholders in case of missing or seek additional information.
- Manage the Onboarding to Activation journey.
- Manage/hand hold clients which are B2B, this involves SME, 3rd party sellers & Large conglomerate.
- Flexible to work any set of 5 days (Mon to Sun) on rotational shifts & weekly offs.
- 1 to 3 years of experience in technical support roles, preferably in Telecom, IT, Networking, or related industries.
- Graduate in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (Electrical, Computer Science, IT, Electronics, etc.)
- Experience of managing Inbound & Outbound calls.
- Ability to work in a hybrid setup (4 days in-office, 1 day work-from-home).
Bangalore, India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.
If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at [email protected].
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
Skills Required
- 1 to 3 years experience in technical support (Telecom, IT, Networking, or related)
- Graduate in a technical stream (B.E./B.Tech, BCA, MCA, B.Sc. in Electrical, Computer Science, IT, Electronics, etc.)
- Experience managing inbound and outbound customer calls
- Excellent verbal and written communication skills
- Proactive problem-solving and stakeholder engagement skills
- Ability to interpret and correlate sales orders to deployment requirements
- Experience documenting case details in internal systems for tracking and follow-up
- Experience supporting B2B clients including SMEs, third-party sellers, and large enterprises
- Willingness to work rotational shifts within a US working window (5 AM PST to 6 PM PST); any 5 days Mon-Sun
- Ability to work in a hybrid setup (4 days in-office, 1 day work-from-home)
ChargePoint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ChargePoint and has not been reviewed or approved by ChargePoint.
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Healthcare Strength — Health coverage is presented as comprehensive, with full medical, dental, and vision plus programs like EAP, life/AD&D, disability, and tax‑advantaged FSAs/HSAs. This core coverage serves as a strong foundation even when other elements feel mixed.
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Equity Value & Accessibility — Employees can participate in an ESPP and may receive discretionary equity awards, and commentary highlights equity as a meaningful part of total compensation. In a stock‑centric pay mix, this can provide upside for those who value equity exposure.
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Wellbeing & Lifestyle Benefits — On‑site EV charging, stocked kitchens, pet‑friendly offices, and fitness amenities are called out as everyday perks. These lifestyle benefits align with the company’s mission and can enhance the day‑to‑day experience for office‑based staff.
ChargePoint Insights
What We Do
Electric mobility is the smart choice. We make it the easy one, too. So easy that someone plugs into our network every 2 seconds. Since 2007, we’ve focused solely on building the best electric vehicle (EV) charging experience for everyone involved in the shift to electric. Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
