Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
- Own the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through successful production launch
- Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration
- Assess customers’ existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-value
- Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness
- Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and identification of carrier, regulatory, and provisioning dependencies
- Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and overall deliverability readiness
- Act as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers throughout the deployment
- Partner with Product and Engineering to resolve implementation blockers and bring customer feedback and product gaps back into the organization
- Build repeatable frameworks, documentation, tooling, and best practices that make enterprise deployments more efficient and scalable
- 5–10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role
- Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms
- Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture
- Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging
- Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements
- Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies
- Strong technical project management, communication, and facilitation skills, with the ability to drive multiple implementations and guide technical decision-making
- Experience developing implementation processes and frameworks that scale as a product and organization grow
- Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plus
- Bachelor’s degree or equivalent practical experience
The salary range for this position is $140,000-$180,000 USD per year, which is location-independent in accordance with our remote-first policy. We also offer meaningful equity compensation
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
Skills Required
- 5-10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role
- Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms
- Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture
- Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional versus marketing messaging
- Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements
- Ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies
- Strong technical project management, communication, and facilitation skills, including the ability to drive multiple implementations and guide technical decision-making
- Experience developing implementation processes and frameworks that scale with product and organizational growth
- Experience with Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar platforms
- Bachelor's degree or equivalent practical experience
Hightouch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hightouch and has not been reviewed or approved by Hightouch.
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Strong & Reliable Incentives — Sales incentive plans are portrayed as competitive and well-structured, with on-target earnings that offer meaningful upside for high performers. Incentive design is highlighted as a strength within go-to-market roles.
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Healthcare Strength — Medical, dental, and vision coverage is presented as comprehensive, with employer-paid premiums for employees and substantial contributions for dependents. This reduces out-of-pocket costs and boosts overall total-rewards value.
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Equity Value & Accessibility — Equity grants are a standard part of compensation with a clear vesting schedule, and there is evidence of occasional liquidity via an employee tender offer. These factors make equity a more tangible component of total compensation.
Hightouch Insights
What We Do
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Why Work With Us
Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
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