Department Manager

Department Sales Manager (Service) – Pro Hockey Life   

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.  

Department Sales Manager(Service)-Tsawwassen Mills

• Execute PHL’s Brand Purpose to the highest capability.   

• Manage overall sales training saturation for staff  

• Oversee all custom programs and employee discount programs  

• Protection of Company Assets is necessary.   

• Uphold all Company & Business Compliance expectations.   

• Become a Community Ambassador partnering with local MHA’s.   

• Ability to manage capacity and change management initiatives.   

What you will do  

Customer Service:  

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.   

• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.   

• Achieve Net Promotor individual store targets.   

• Ensure Staff Onboarding is delivered to the company’s expectation.   

• Become an Ambassador of Canadian Tire’s Triangle Rewards Program   

• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.  

Store Operations:  

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs   

• Effectively utilizes meet all store operating initiatives and directives according to required timelines.  

• Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules  

• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.  

• Responsible for overall employee discount and vendor pro deal programs  

Training:  

• Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.  

• Follow up to ensure execution of Weekly Plans for the store.  

• Consistent follow up to ensure 100% saturation on department specific product knowledge programs  

• Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.  

• Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.   

• Ensure all PHL selling skills and fit etiquettes are delivered at all times  

• Provide resolution for all customer concerns.   

Leadership:  

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.  

• Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge  

• Promotes and maintains a positive and motivating work environment.  • Provides mentorship to teams and influences continuous growth,   

• Sponsors encourage to support community engagement efforts.   

What you bring  

• Proven Leader and Mentor   

• Proven ability to build and manage daily store execution plan.   

• Exceptional communication skills & organizational skills  

• Organized individual with understanding of compliance management  

• Superior training and coaching skills  

• High energy, enthusiastic individual who is driven to succeed  

• Previous retail management experience an asset  

What you’ll get  

• Excellent Discount Program   

• Flexible Scheduling   

• Benefits and Savings Options   

• First Class Training Platforms   

• Team Environment  

• Employee Resource Groups   

• Jumpstart Charities   

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $40,000 to $45,000, you'll enjoy company benefits, bonuses, or any additional compensation.

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