We are looking for a skilled and proactive Demo Support Engineer to join our team in Tel Aviv. In this role, you will be the backbone of driving stability in our demo environments, ensuring our global go-to-market teams have flawless, reliable, and cutting-edge demos. Sitting alongside the Demo Engineering and R&D team, you will bridge the gap between demo issues and product excellence. Your day-to-day will focus on triage and resolution of demo-related support tickets, collaborating closely with R&D to fix systemic bugs, and partnering with QA to deploy and test demos seamlessly in our QA environments.
What You'll Own
Act as the primary point of contact for all internal demo environment support tickets.
Troubleshoot, diagnose, and resolve technical issues raised by WalkMe & SAP employees and Partners accessing the demo environments.
Maintain accurate documentation of common issues and workarounds.
R&D Collaboration & Root Cause AnalysisAnalyze recurring demo failures and partner directly with the local R&D team to implement long-term fixes.
Advocate for demo environment stability and influence product roadmap priorities based on support trends.
Translate field-reported demo bugs into clear, actionable technical specifications for developers.
QA & Environment ManagementWork hand-in-hand with the QA team to integrate, stage, and test new demo builds within the QA environment.
Ensure WalkMe content, configurations, and third-party integrations in the demo environment are consistently updated and stable.
Automate routine environment health checks to catch issues before they impact live client presentations.
What You Need to Succeed
Experience: 2+ years of experience in Demo Engineering, Technical Support (Tier 3), QA Engineering, or a hands-on Solutions Engineering role.
Technical Skills: Strong troubleshooting skills with web technologies (e.g., APIs, jQuery, integrations, QA tools).
Collaboration: Proven track record of working effectively with R&D and QA teams to resolve complex technical bugs.
Communication: Excellent English (written and verbal) to support global teams, combined with fluent Hebrew to collaborate closely with the local R&D office.
Availability: Ability to work from our Tel Aviv office 2 days a week during standard local hours (9:00 AM – 6:00 PM IST) and some evening/early morning times to accommodate critical event “on-call” needs.
Nice-to-Haves
Experience building complex WalkMe content.
Deep understanding of the WalkMe product from the backend.
Familiarity with QA testing frameworks.
Background in managing environments for B2B SaaS products.
What We Offer
A hybrid work model combining the flexibility of WFH with vibrant, in-office collaboration.
The opportunity to directly impact the company's bottom line by keeping our sales engine running smoothly.
A collaborative environment where you are treated as a core extension of the Presales team.
Skills Required
- 2+ years of experience in Demo Engineering, Technical Support (Tier 3), QA Engineering, or hands-on Solutions Engineering role.
- Strong troubleshooting skills with web technologies (APIs, jQuery, integrations, QA tools).
- Proven track record of working effectively with R&D and QA teams to resolve complex technical bugs.
- Excellent English (written and verbal) to support global teams.
- Fluent Hebrew to collaborate closely with the local R&D office.
- Ability to work from Tel Aviv office 2 days a week and some evening/early morning on-call availability.
- Experience building complex WalkMe content.
- Deep understanding of the WalkMe product from the backend.
- Familiarity with QA testing frameworks.
- Background in managing environments for B2B SaaS products.
WalkMe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WalkMe and has not been reviewed or approved by WalkMe.
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Healthcare Strength — Health coverage is portrayed as robust, with top-tier medical plans, mental-health support, 24/7 care access, and global fitness perks. Feedback suggests these offerings contribute meaningfully to overall package strength.
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Leave & Time Off Breadth — Paid time off includes generous vacation and sick time, plus additional “RefreshMe” mental-health days and dedicated volunteer time. These elements indicate a broad approach to time away from work.
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Retirement Support — Financial benefits include a 401(k) match in the U.S., reinforcing long‑term savings support. This indicates employer-backed retirement planning.
WalkMe Insights
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
