Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
As a Demo Engineer at Cresta, you’ll play a mission-critical role in enabling our go-to-market team to tell compelling, credible, and technically sound stories about Cresta’s AI-powered platform—including conversation intelligence, real-time coaching, analytics, and virtual agent capabilities. You’ll build and support environments, tooling, and synthetic scenarios that showcase the compelling value of our solution.
This role is equal parts problem-solver, builder, and strategic enabler. You’ll collaborate closely with the Solutions, Product, and Engineering teams to bring our AI-powered vision to life—enabling us to demo with precision and creativity across a wide variety of industries and buyer personas.
- Own the technical process for building pilots, proof-of-concepts, and tailored demos by setting up environments, workflows, seed data, and features to create technically representative experiences for prospects, including virtual agents and live agent assist.
- Expand and enhance our suite of standardized environments to bring customer challenges and Cresta’s solutions to life through new end-to-end demos, supported by call flows, industries, scenarios, and personas.
- Ensure the performance, reliability, and consistency of demo environments, jumping in as needed to triage and resolve demo-blocking issues.
- Develop integrations, automations, and tools to streamline team processes and expand demo capabilities, including CCaaS/CRM connectors, AI skills, and custom apps and interfaces.
- Collaborate with the Product, Engineering, and Enablement teams to provide technical enablement to Solutions Engineers and ensure presales feedback is captured.
- 3–5+ years of experience in demo engineering, solutions architecture, integrations/implementation engineering, or related technical product functions.
- A strong working understanding of core technical concepts, including REST APIs, authentication patterns, Git, relational data, and scripting languages (Python, JavaScript, Bash/Shell).
- A proven, high-agency ownership mindset, with the ability to use tools and data to independently resolve issues, identify gaps, and build solutions.
- Excellent cross-functional collaboration skills and the ability to understand and explain technical concepts to both technical and non-technical audiences.
- Experience working with key CCaaS (Twilio, Amazon Connect, Five9, etc.) and CRM (SFDC) platforms.
- Experience using modern AI-native workflows, including Claude/Cursor skills, agents, and MCP connectors
- Prior experience in high-growth SaaS or enterprise AI platforms.
$135K - $160K + Variable (OTE $169K to $200K) + Equity (based on experience will vary)
Skills Required
- 3 -5+ years of experience in demo engineering or related technical product functions
- Strong understanding of technical concepts including REST APIs and scripting languages
- Excellent cross-functional collaboration skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
