We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Demand Forecasting Analyst, Salary fixed - £31,759
Flexible UK Locations with FlexFirst hybrid working
Overview
As a Demand Forecasting Analyst you’ll be accountable for forecasting all customer contact across the short- and long-term range for Customer fulfilment, including analysing the impact on business initiatives and changing environments.
(Office attendance circa twice per month, subject to team/business meetings).
The Role:
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Production of long- and short-range forecasts across all Customer Fulfilment journeys (Voice, Chat, Complaints, WhatsApp, social media etc) including outbound contact
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Managing the demand propensity models, linked to internal and external data sources, to create all workload demand forecasts
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Review the demand implications of proposed business changes/initiatives to support identifying risk/opportunity associated
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Working with Customer & Commercial partners to understand new products & propositions impacts on demand
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Supporting the operation of modelling against demand planning scenarios to support risk assessments and mitigation planning
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You’ll be collaborating effectively with Field Planning function to ensure latest field position (forecast lead times, reschedule rates and ASV mailing) are reflected in to demand forecasts
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Identifying, analysing, and interpreting trends or patterns to prepare ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) to support business decisions
The Person:
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Prior experience of using Forecasting Tools and software for a large-scale operating model
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Power BI experience
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Knowledge and experience of Data management & analytics
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Have worked within a Data modelling, design, and visualisation role previously
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Understand Demand Management or have worked within a similar role across resource planning
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Good knowledge or experience within Benefits analysis
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
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What We Do
Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. We are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians. Centrica’s purpose of helping you live sustainably, simply and affordably drives our strategy and our People and Planet Plan.
