- Develop, maintain, and deliver accurate store resource plans, forecasts, and scheduling demand curves, ensuring plans reflect customer trends, business activity, and operational changes.
- Support the configuration and ongoing optimisation of the My Schedule system, ensuring resource models remain aligned to business processes, policies, and store requirements.
- Provide insight and recommendations on resource deployment to help stores balance customer service, colleague experience, sales performance, and operational efficiency.
- Produce and enhance planning-related reporting and management information (MI) to support effective decision-making and drive continuous improvement.
- Build strong relationships with store and central stakeholders, supporting the implementation of resourcing processes, change programmes, and transformation initiatives.
- Strong understanding of retail operations, including store processes, working practices, and retail systems.
- Highly analytical with excellent numerical skills and the ability to interpret data to make informed recommendations.
- Advanced Excel skills and confidence working with planning, forecasting, and scheduling tools.
- Excellent communication and stakeholder management skills, with the ability to build effective working relationships across multiple teams.
- Forward-thinking, proactive, and committed to personal development and continuous improvement.
- Experience working with resource planning and workforce management systems such as Logile and Blue Yonder.
- MOST qualification in time and motion studies.
- Experience supporting operational change, business transformation, or workforce planning projects.
- Knowledge of forecasting methodologies and demand planning principles.
- Experience developing reporting, dashboards, and operational insights to support business decision-making.
- Central Store Operations teams.
- Store Operations teams.
- Food and Clothing & Home trading and operating model teams.
- Store leadership and colleague communities.
- A broad range of stakeholders supporting business transformation and operational projects.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
- A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.
- Everyone’s welcome
- We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
- We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
- If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Skills Required
- Strong understanding of retail operations, store processes, and retail systems.
- Highly analytical with excellent numerical skills and data interpretation ability.
- Advanced Excel skills and confidence working with planning, forecasting, and scheduling tools.
- Excellent communication and stakeholder management skills.
- Forward-thinking, proactive, and committed to personal development and continuous improvement.
- Experience working with resource planning and workforce management systems (e.g., Logile).
- Experience working with resource planning and workforce management systems (e.g., Blue Yonder).
- Experience with My Schedule or similar store scheduling systems.
- MOST qualification in time and motion studies.
- Experience supporting operational change, business transformation, or workforce planning projects.
- Knowledge of forecasting methodologies and demand planning principles.
- Experience developing reporting, dashboards, and operational insights to support decision-making.
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
