Commissions Coordinator

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

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JOB SUMMARY

The Demand Commissions Coordinator will oversee commission processing for eligible listed homes within assigned markets. This role will be responsible for answering realtor questions, reviewing commission submissions, and sending approved paperwork for processing. 

This position requires availability Monday - Friday with a hybrid schedule in our Tempe, AZ office. The schedule is subject to change based on business needs.

ESSENTIAL FUNCTIONS

• Full understanding of the MLS commission processing
• Oversee the MLS case queue and ensure communication or resolution
• Ability to communicate effectively with internal stakeholders and external MLS agents
• Proven experience in delivering high-quality customer service, including handling inquiries, resolving issues, and ensuring a positive customer experience
• Capable of managing high volumes of high-priority cases efficiently
• Maintain communication with Vendor Setup and AP to guarantee timely dispatch of payments 
• Communicate with local market teams for Rently showing availability, home condition feedback, and home status updates 
• Assist agents with home availability and showing access questions
• Daily inbox and chat review for MLS communications and teamwork 
• Attend MLS(s) webinars and review written material as needed to ensure thorough understanding of posting procedures and the rules and regulations for all MLS(s) utilized by Progress Residential 

QUALIFICATIONS

• High School diploma or GED required (preference to BS/BA degree in business or related service experience)
• Demonstrated ability to provide exceptional customer service in a fast-paced environment
• Strong interpersonal and communication skills with a customer-first mindset
• 1-2 years' experience in payment processing preferred 
• Salesforce and Yardi experience are a plus 
• MLS experience is a plus
• Highly detail oriented 
• Strong organizational skills to work in a deadline-driven, detail-oriented environment
• Strong data entry skills 
• Able to work flexibly and productively in a fast changing, growth company 
• Excellent oral and written communication skills 
• Works well independently with little supervision 

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.