On Demand Account Manager

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID: JR0074634

YOUR MISSION

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has recently introduced its On-Demand service to provide for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with Glovo couriers. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales.

THE JOURNEY

• Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as: compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs. Prepare reports and dashboards to present to partners and use as a source for operational improvements. 
• Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for new sales leads, pitching, contract negotiations, implementation, and account management.  
• Support partners by working in close cooperation with other local and global teams - Account Management, Sales, Operations, Finance, and others. Analyze and improve internal processes. 
• Collect and share feedback from partners with product and operations teams to generate improvements to our software, systems, and processes, thus enhancing partner experience.
• Support defining medium and long-term strategy to achieve growth and profitability targets. Participate in target setting and Objectives and Key Results (OKRs) planning activities.  
• Understand the local environment, and constantly adjust our product to the needs of the market. 
• Develop an exceptionally well-rounded profile - from commercial and negotiation skills, through data analytics, to legal reviews and software integrations - you will never stop learning.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference. 

WHAT YOU WILL BRING TO THE RIDE

• Minimum 2 years of experience in Account Management and/or Sales roles
• Strong communications and interpersonal skills: ability to work with diverse clients and adapt your communication style accordingly
• Strong commercial skills: ability to effectively pitch and persuade partners  
• Strong organizational and project management skills: ability to effectively multitask and prioritize. Highly organized and detail-oriented approach 
• Problem solver, data-driven, analytical thinking skills 
• Multifaceted and flexible profile: willingness and ability to coordinate all technical, operational, and commercial aspects

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation and food
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!