Delta CRM Support Engineer

TBC Bank Uzbekistan, the first digital bank in Uzbekistan and a part of TBC Bank Group PLC, commenced its operations in 2020. Today, the bank is rapidly developing, offering retail banking solutions through its innovative fintech platform. Over 4 million registered users have access to banking services via its mobile application. "Making People's Life Easier" - the core principle of TBC Bank's operations. By advancing digital technologies across all spheres of life, TBC Bank is dedicated to building a bank free from queues, physical offices, bureaucracy, complex terminologies, and lengthy waits.

We are looking for talented individuals with Delta CRM Support Engineer to join our team

Primary Focus: 

• Provide first- and second-level support for Delta CRM-related issues.
• Monitor system performance, perform regular maintenance, and implement updates.
• Assist users with Delta CRM functionalities, training, and documentation.
• Collaborate with developers and vendors for escalations and enhancements.
• Manage user access, roles, and security within the Delta CRM platform.
• Analyze and improve workflows and automation processes.
• Participate in testing and deployment of new Delta CRM features or upgrades.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Delta M or other collection CRM software will be plus.
• Strong troubleshooting and communication skills.
• Understanding of Delta CRM architecture, integrations, and data flows.
• Experience with support ticketing systems and SQL knowledge.
• Ability to manage multiple priorities and meet deadlines.

Working with us means:

• An open atmosphere and vibrant team life without unnecessary bureaucracy or dress code;
• Medical insurance with extended coverage after the probation period;
• Coverage for conference participation, discounts for English language courses, and access to educational platforms (Coursera, Udemy);
• Internal meetups: lightning & thunder talks;
• High-performance equipment and additional monitors for productive work;
• Class “A” office in the city center
• A multicultural team (Georgia, Russia, Poland, Kazakhstan, Kyrgyzstan, Ukraine, Tajikistan);
• Referral program "Bring a Friend" with bonus opportunities;
• Coffee points for snacks at any time;
• Team-building and sports events that foster team spirit.