Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Role
As a Delivery Project Manager, you will leverage your robust technical background in contact center technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise, and oversee project implementations. Your ability to communicate technical concepts effectively and build strong relationships with stakeholders is pivotal in driving project success and delivering solutions aligned with business objectives.
Responsibility
The role encompasses several critical responsibilities:
- Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved.
- Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success.
- Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches.
- Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems.
- Presentation & Relationship management - Present project results to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service.
Desired Experience
- 8 to 10 Yrs. Experience in Project / Program Management, account management, professional services or other direct customer facing role.
- Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent.
- Experience of working on contact center technologies.
- Should be able to handle multiple projects at any given time.
- Drive and deliver the project on time and within the given budget
- Demonstrated understanding of Project Management processes, strategies, and methods
- Experience working in a high-level collaborative environment with a focus on teamwork.
- Ability to predict challenges and seek to proactively head-off obstacles.
- Strong written and verbal communication abilities in English and , capable of effectively presenting ideas and engaging in social interactions in the required language.
- Travel appropriately 50% of the time to customer sites.
Good To have
- Experience in deploying speech analytics / Conversational BOT / Agent Assist.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
